Acknowledgements Introduction Chapter 1: Change on the Run Transforming to E-Business * What Does an E-Business Look Like? * How Is the Industry Around Us Changing? * What Is Different Strategically? Installing New Plumbing * The CPR Story Making Mergers Happen * The Swamp Monsters When Profit Collapses * The Ancient Rhythm of Crisis Transformation The Shift to Continuous Transformation Chapter 2: Drive Extraordinary Financial Results The Traditionals The Process Thinkers * Understanding the Journey * Introducing Process Techniques * Installing Process Thinking through Big Systems * Achieving Outsourcing * Making Shared Services Happen * The Bottom Line on Process Thinking The Super Analysts * Map Out a Path and Build Support Gradually * Do Not Ignore the WIFM * Design with Care * Hurry Slowly * Understand the Long-Term Technical Investment The Involvers * Introducing Value-Based Management * Driving Business Understanding The Designers * The E-Business Story * The Search for Self-Control Chapter 3: Unite People Behind Your Vision Strategic Engagement * Content and Process * Level Set * The Vision * Discussing Strategy * From Vision to Reality * A Series of Workshops * Progressive Involvement * Role of the Top Team * Broadening the Top Team * Widening Involvement * Advisory Sessions * Meeting Rhythm * Homework, Studies, and Pitches * Managing Discussion * Genuine Openness * Timing of the Process * Give It Time * CEO Comfort Level * Lock into Performance Appraisal * Communication Operational Engagement * The Sears Story * R.R. Donnelly & Sons Spiritual Engagement * Group Commitment, Transcending Self * Creating Commitment to a Group The Taste of Strawberries Chapter 4: Harness People's Experience The Leadership Challenge * Creating the Willingness to Contribute * Getting People Ready to Contribute * Making People Able to Contribute The E-Game Frontier * John Jenner's Journey * The Llenroc Plastics Game * Change Games * Fastrac: Transformation and Corporate Strategy * Twelve Lessons Game Developers Learned Chapter 5: Galvanize Change Agents Getting Properly Set Up * Establish the Mandate * Build a Change Team * Set Up a Governance Structure * Develop a Project Plan and Stick to It Defining the Problem The Dynamics of Change * The Classic Mourning Cycle * The Uptake of an Idea Idea Diffusion Through a Large Organization The Checklist for Undertaking a Change Strategy 1. Understand the Scope 2. Start with the Audiences 3. Find the Opinion Leaders 4. Assess the Leadership Team 5. Understand the Change Vision 6.

Build a Business Case and a Case for Change 7. Select Messages of Serious Intent 8. Identify Compliance Levers 9. Select Involvement Processes 10. Consider Pilots 11. Make Training Effective 12. Create a Communication Strategy 13. Understand the Present, the Future, and the Gap Between 14.

Measure Your Success Managing Yourself * Beware of Your Ego * Start Where the Patient Is * Think Risk * Beware Missionary Zeal * Listen for Resistance Chapter 6: Build an Army of Leaders Commit to Leadership Development Send Leaders to Boot Camp * Build Business Savvy * Build Successful Leadership Practices * Teach How to Motivate and Inspire * Buld the Ability to Get Things Done Lock in Successful Leadership Practice * The Future * Communication * Mobilization of People * Coping with Change * Relationships