Getting Started The Purpose of This Book What This Book Is Based On Two Ways to Use This Book How to Get the Most Out of Your Reading Becoming Familiar with This Book Becoming Familiar with Each Chapter How a Reading Strategy Works Using the Margin Assists An Overview of the Contents The Production Processes and Operations of Healthcare The Industrial Origins of Lean Healthcare Production, Process, and Operation Standards and Beyond What Is a Standard? Characteristics of Standards Sources and Types of Standards Standards and Standard Work versus Best Practice What Is Standardization? What Is Standard Work? Lean Healthcare Methods = Standard Processes and Reliable Methods Standard Work is a Prerequisite of Lean Healthcare Standard Work Drives Further ImprovementStandard Work and Evidence-Based Practice Evidence-Based Practice A Culture of Continuous Improvement The Benefits of Standardization and Standard Work For the Organization For Patients For Clinicians and Support Staff Standardization The Path to Reliable Methods Types of In-House Standards 100 Percent Adherence to Reliable Methods Communicating In-House Policies and Standards Often Manuals Are Not Designed for the User Revisions Are Unsystematic Information Is Inconsistent with Lean Healthcare Methods What to Include in Standards Documentation Technical and Process Standards Sheets Equipment Manuals The Value of User-Friendly Standards Creating and Maintaining Improvements to Standards How Do You Create Standards and Standard Operations? Stages of Standards Improvement A Review of the Process Analysis Tools Standard Work Standard Task Standard Work Sequence Standard Time Takt Time Cycle Time Wait Time Lead Time Standard Work-in-Process (SWIP) Inventory Standard Work Documentation Five Steps to Standard Work Step One: Conduct a Running Time Observation Step Two: Create a Standard Work Sheet Step Three: Percent Load Chart Step Four: Create a Standard Work Combination Sheet Step Five: Standard Work Instruction Sheet Ten Guidelines for Maintaining and Improving Standard Work Summary Reflections Applications of Standardization and Standard Work Applications of Standardization New Employee Training Evaluating Improvement Ideas Applications of Standard Work Managing Healthcare Service Production Processes Patient Safety Hourly Rounding Satisfied Employees Reflection and Conclusions Reflecting on What You Have Learned Applying What You Have Learned Possibilities for Applying What You Have Learned Implementing Standardization and Standard Work in Your Organization Your Personal Action Plan Opportunities for Further Learning Conclusions Appendix: Further Reading about the 5S System Further Reading about Lean Healthcare Useful Websites Each chapter concludes with a Summary & Reflections ; Sources and Types of Standards Standards and Standard Work versus Best Practice What Is Standardization? What Is Standard Work? Lean Healthcare Methods = Standard Processes and Reliable Methods Standard Work is a Prerequisite of Lean Healthcare Standard Work Drives Further ImprovementStandard Work and Evidence-Based Practice Evidence-Based Practice A Culture of Continuous Improvement The Benefits of Standardization and Standard Work For the Organization For Patients For Clinicians and Support Staff Standardization The Path to Reliable Methods Types of In-House Standards 100 Percent Adherence to Reliable Methods Communicating In-House Policies and Standards Often Manuals Are Not Designed for the User Revisions Are Unsystematic Information Is Inconsistent with Lean Healthcare Methods What to Include in Standards Documentation Technical and Process Standards Sheets Equipment Manuals The Value of User-Friendly Standards Creating and Maintaining Improvements to Standards How Do You Create Standards and Standard Operations? Stages of Standards Improvement A Review of the Process Analysis Tools Standard Work Standard Task Standard Work Sequence Standard Time Takt Time Cycle Time Wait Time Lead Time Standard Work-in-Process (SWIP) Inventory Standard Work Documentation Five Steps to Standard Work Step One: Conduct a Running Time Observation Step Two: Create a Standard Work Sheet Step Three: Percent Load Chart Step Four: Create a Standard Work Combination Sheet Step Five: Standard Work Instruction Sheet Ten Guidelines for Maintaining and Improving Standard Work Summary Reflections Applications of Standardization and Standard Work Applications of Standardization New Employee Training Evaluating Improvement Ideas Applications of Standard Work Managing Healthcare Service Production Processes Patient Safety Hourly Rounding Satisfied Employees Reflection and Conclusions Reflecting on What You Have Learned Applying What You Have Learned Possibilities for Applying What You Have Learned Implementing Standardization and Standard Work in Your Organization Your Personal Action Plan Opportunities for Further Learning Conclusions Appendix: Further Reading about the 5S System Further Reading about Lean Healthcare Useful Websites Each chapter concludes with a Summary & Reflections BR>Standardization The Path to Reliable Methods Types of In-House Standards 100 Percent Adherence to Reliable Methods Communicating In-House Policies and Standards Often Manuals Are Not Designed for the User Revisions Are Unsystematic Information Is Inconsistent with Lean Healthcare Methods What to Include in Standards Documentation Technical and Process Standards Sheets Equipment Manuals The Value of User-Friendly Standards Creating and Maintaining Improvements to Standards How Do You Create Standards and Standard Operations? Stages of Standards Improvement A Review of the Process Analysis Tools Standard Work Standard Task Standard Work Sequence Standard Time Takt Time Cycle Time Wait Time Lead Time Standard Work-in-Process (SWIP) Inventory Standard Work Documentation Five Steps to Standard Work Step One: Conduct a Running Time Observation Step Two: Create a Standard Work Sheet Step Three: Percent Load Chart Step Four: Create a Standard Work Combination Sheet Step Five: Standard Work Instruction Sheet Ten Guidelines for Maintaining and Improving Standard Work Summary Reflections Applications of Standardization and Standard Work Applications of Standardization New Employee Training &nbs.