Production Processes and Operations of Healthcare Industrial Origins of Lean Healthcare Production, Process, and Operation What Is Kaizen? What Is Kaizen? Kaizen and Kaikaku What Do You Need to Know to Fully Understand How to Do Kaizen? How Will Kaizen Change What You Are Doing Now? What Is the Purpose of Kaizen? Process and Operation Value and Value-Added Waste What Is the Role of a Kaizen Workshop? Benefits of Kaizen and Kaizen Workshops How Does Kaizen Benefit Your Healthcare Organization? How Does Kaizen Benefit You? What Is a Kaizen Workshop and What Are the Key Roles for Success? What Is a Kaizen Workshop? How Is a Problem Selected? Cautions Plan in Advance for Coverage Put the Focus on Clinician and Staff Member Participation Understand the Importance of Preparation and Follow-Up Successful Kaizen in Action What Are the Key Roles for a Successful Kaizen Workshop? Workshop Leader Sponsor The Union Role Process Owner Communicating to the Whole Healthcare Organization about the Kaizen Workshop Three Phases of a Kaizen Workshop Phase One: Plan and Prepare Select an Area Select a Problem for Improvement Elimination of Waste as an Overall Focus Special Considerations in Choosing a Problem for Improvement Implementing 5S Implementing Standard Work Eliminating Bottlenecks or Improving Setup Times Implementing Continuous Flow, Line Balancing, or Kanban Select and Prepare the Team Select the Team Leader Prepare the Team Leader Select the Team Members Other Preparations Prepare the Area Prepare Supplies, Equipment, and Support People Gather Background Information Schedule the Workshop Phase Two: Run the Kaizen Workshop Orientation Introduce the Team and Assign Roles Introduce the Workshop Objectives and Procedures Distribute Team Supply Kits and Resources Conduct Lean Healthcare Training Set Ground Rules Understand the Current Situation in the Gemba Observe the Selected Area and Gather Data Review the Value Stream Map Do Time Studies of All Operations Develop Improvements Generate and Capture Improvement Ideas Facilitate Teamwork Test Ideas and Implement the New Plan Develop New Standards Phase Three: Report and Follow-Up Presentation Prepare a Presentation of All Data and Workshop Results Present the Results Cover Ideas That Have Not Been Fully Implemented Build the Book of Knowledge Circulate and Display Results Follow-Up Reflections and Conclusions Summary of Steps for Conducting a Kaizen Workshop Phase One: Plan and Prepare Phase Two: Run the Kaizen Workshop Phase Three: Report and Follow-Up Reflecting on What You Have Learned Opportunities for Further Learning Appendix Further Reading Useful Websites Index Each chapter includes a Summary and Reflections Organization? How Does Kaizen Benefit You? What Is a Kaizen Workshop and What Are the Key Roles for Success? What Is a Kaizen Workshop? How Is a Problem Selected? Cautions Plan in Advance for Coverage Put the Focus on Clinician and Staff Member Participation Understand the Importance of Preparation and Follow-Up Successful Kaizen in Action What Are the Key Roles for a Successful Kaizen Workshop? Workshop Leader Sponsor The Union Role Process Owner Communicating to the Whole Healthcare Organization about the Kaizen Workshop Three Phases of a Kaizen Workshop Phase One: Plan and Prepare Select an Area Select a Problem for Improvement Elimination of Waste as an Overall Focus Special Considerations in Choosing a Problem for Improvement Implementing 5S Implementing Standard Work Eliminating Bottlenecks or Improving Setup Times Implementing Continuous Flow, Line Balancing, or Kanban Select and Prepare the Team Select the Team Leader Prepare the Team Leader Select the Team Members Other Preparations Prepare the Area Prepare Supplies, Equipment, and Support People Gather Background Information Schedule the Workshop Phase Two: Run the Kaizen Workshop Orientation Introduce the Team and Assign Roles Introduce the Workshop Objectives and Procedures Distribute Team Supply Kits and Resources Conduct Lean Healthcare Training Set Ground Rules Understand the Current Situation in the Gemba Observe the Selected Area and Gather Data Review the Value Stream Map Do Time Studies of All Operations Develop Improvements Generate and Capture Improvement Ideas Facilitate Teamwork Test Ideas and Implement the New Plan Develop New Standards Phase Three: Report and Follow-Up Presentation Prepare a Presentation of All Data and Workshop Results Present the Results Cover Ideas That Have Not Been Fully Implemented Build the Book of Knowledge Circulate and Display Results Follow-Up Reflections and Conclusions Summary of Steps for Conducting a Kaizen Workshop Phase One: Plan and Prepare Phase Two: Run the Kaizen Workshop Phase Three: Report and Follow-Up Reflecting on What You Have Learned Opportunities for Further Learning Appendix Further Reading Useful Websites Index Each chapter includes a Summary and Reflections to the Whole Healthcare Organization about the Kaizen Workshop Three Phases of a Kaizen Workshop Phase One: Plan and Prepare Select an Area Select a Problem for Improvement Elimination of Waste as an Overall Focus Special Considerations in Choosing a Problem for Improvement Implementing 5S Implementing Standard Work Eliminating Bottlenecks or Improving Setup Times Implementing Continuous Flow, Line Balancing, or Kanban Select and Prepare the Team Select the Team Leader Prepare the Team Leader Select the Team Members Other Preparations Prepare the Area Prepare Supplies, Equipment, and Support People Gather Background Information Schedule the Workshop Phase Two: Run the Kaizen Workshop Orientation Introduce the Team and Assign Roles Introduce the Workshop Objectives and Procedures Distribute Team Supply Kits and Resources Conduct Lean Healthcare Training Set Ground Rules Understand the Current Situation in the Gemba Observe the Selected Area and Gather Data Review the Value Stream Map Do Time Studies of All Operations Develop Improvements Generate and Capture Improvement Ideas Facilitate Teamwork Test Ideas and Implement the New Plan Develop New Standards Phase Three: Report and Follow-Up Presentation Prepare a Presentation of All Data and Workshop Results