In the era of Industry 4.0, the quality management paradigm is undergoing a dramatic transformation. The manufacturing and service industries are rapidly evolving, and businesses need to be agile and adaptive to stay competitive. Total Quality Management and Lean Thinking 5.0: Theories and Methods offers an integrated approach to quality management that combines the principles of Total Quality Management (TQM) and Lean Thinking. Covering vital topics including Lean 4.0, Lean Six Sigma, problem solving, statistical tools, managerial tools, Quality Function Deployment (QFD), risk management and customer analysis, the authors also offer insight into possible and probable future directions. A dedicated chapter of case studies centred on TQM issues furnished the reader with rich in-depth examples with which to advance and inform their understanding of TQM.

Total Quality Management and Lean Thinking 5.0: Theories and Methods is an ideal textbook for quality management courses at the undergraduate or graduate level, and can also be used as a reference by managers, quality professionals, engineers, process improvement specialists, Six Sigma practitioners, engineers, data analysts, students studying quality management or related fields and anyone interested in learning about the latest concepts and tools of quality management.