Chapter 1: Introduction (Troubleshooting) Chapter Goal: Troubleshooting introduction No of pages 20-30 Sub -Topics 1. Introduction 2. What is Microsoft Teams? 3. Why are Teams so popular? 4. Understand troubleshoot approaches 5. Discuss a systematic approach to troubleshooting 6. Summary Chapter 2: Microsoft Teams Overview Chapter Goal: Whats new in Microsoft Teams and management No of pages : 30-40 Sub - Topics 1. Introduction 2.
Microsoft Teams Service architecture 3. Teams, Team, Channel, file, and Tab 4. Microsoft Teams different client 5. Teams Phone system 6. Teams live Event 7. Introduction of Microsoft Teams admin center 8. Summary Chapter 3: Identify and Develop Systemic Approach for Teams Troubleshooting Chapter Goal: No of pages : 30 -35 Sub - Topics: 1. Introduction 2.
Understand Microsoft Teams administration 3. Teams diagnostic logs and collecting process 4. Diagnose common Teams problem 5. Use a troubleshooting methodology using 6. Create and implement a plan of action 7. Summary Chapter 4: Troubleshoot Teams Identity and Sign-in Issues Chapter Goal: No of pages : 30-40 Sub - Topics: 1. Introduction 2. Understand and review Teams network configuration 3.
Evaluate and design conditional access policies 4. Understand Teams Identity and troubleshoot Teams account issues 5. Capture and Analyze Teams sign-in logs 6. Troubleshoot issues with Teams apps (first and 3rd party) 7. Troubleshoot problems with public and private channels 8. Troubleshoot file issues for private and public channels 9. Summary Chapter 5: Troubleshoot Microsoft Teams Call Quality Issue. Chapter Goal: 1.
Introduction 2. Understand and troubleshoot Teams signaling and media flow. 3. Learn and troubleshoot Teams One-to-One and multi-party call flow problem 4. Troubleshoot Teams meeting creation and recording issues 5. Examine Teams content sharing and attendee access problems 6. Effectively manage and troubleshoot Teams live events issues 7. Troubleshoot Teams messaging and reporting problems 8.
Troubleshoot file sharing in person-to-person private chat 9. Summary Chapter 6: Troubleshoot Microsoft Teams Phone System (Calling plan & Direct routing) issue Chapter Goal: No of pages : 30-40 Sub - Topics: 1. Introduction 2. Understand Microsoft Teams phone system a. Teams calling plan b. Teams Direct Routing 3. Troubleshoot Teams Direct routing (connectivity) issue 4. Troubleshoot emergency calling issues.
5. Troubleshoot Teams Call (PSTN) routing issues. 6. Configure and troubleshoot audio conferencing 7. Troubleshoot dial-plan, voice routing, and emergency call routing policies 8. Troubleshoot phone system issues 9. Summary Chapter 7: Troubleshooting Teams client-side and external access issues Chapter Goal: No of pages : 20-30 Sub - Topics: 1. Introduction 2.
Deploy and update Teams client software 3. Troubleshoot Teams client startup and configuration 4. Troubleshoot audio and video devices 5. Troubleshoot Teams desktop client performance issues 6. Understand Teams external and Troubleshoot external (federation) access issues 7. Enable and Troubleshoot Teams Guest access issues 8. Troubleshoot issues interoperating with Skype for Business 9. Summary Chapter 8: Apply best practices and Teams Optimal Management Using PowerShell Chapter Goal: No of pages : 30-40 Sub - Topics: · Introduction · Best practices for Implementation QoS · Best practices for Implementing VPN split tunnel · Lesson learning for applying Location-Based Routing (LBR) · Implementations inbound and outbound normalization rules · Frequently used PowerShell command and script · Summary Chapter 9: Teams real-world issue using troubleshooting tools Chapter Goal: No of pages: 20-30 Sub - Topics: 1.
Introduction 2. Identify and Review Teams troubleshooting tools a. Connectivity analyzer b. Call diagnostic tool 3. Understand and use Teams call quality analytics tool a. Troubleshoot single user call quality issues 4. Use the Call Quality Dashboard to investigate audio and video issues. a.
Investigate organization call quality issues 5. Log parsing tool 6. Diagnose and resolve Teams real-world issues 7. Summary Chapter 10: PowerBI based Teams call Quality dashboard for call quality troubleshooting Chapter Goal: No of pages : 30-40 Sub - Topics: 1. Introduction 2. PowerBI and Microsoft Teams 3. Design PowerBI based Teams Reports 4. Design Teams Call Quality dashboard to identify poor audio and video call 5.
Use Call quality dashboard for call quality troubleshooting 6. Summary 7. Knowledge check.