Introduction Table of Contents Writer''s Gallery-profiles of the contributors Dedication to IFPO Founder Ron Minion, MS, CPP, CPO Forward by Louis Tyska, CPP-former ASIS International President and Lawrence J. Fennelly, CPO-author of 24 textbooks. The forward discusses Supervision, Management, Professional Development and New Supervisors/Managers. Acknowledgements Introduction-a discussion of the history of the text and the Security Supervision and Management Program. Protection Officer Code of Ethics-a discussion of the IFPO Code of Ethics Unit I Security and Asset Protection Principles Unit I-1 Evolving a Discipline of Security Unit I-2 The Future of Security Unit I-2 Appendix: The Future of Security Training Unit I-3 Key Terms and Concepts Unit I-4 Explaining Crime: Contemporary Criminological Theory Unit II Human Rescource Management Unit II-1 Recruitment and Retention of Security Personnel: Understanding and Meeting the Challenge Unit II-2 Security Personnel Selection Unit II-3 Supervisory Characteristics and Expectations Unit II-4 Evaluation of Uniformed Protection Officers Unit II-5 Employee Motivation Theory and Application Unit II-6 Employee Discipline: Policy and Practice Unit II-7 Human Reliability Unit III Supervision Unit III-1 Personnel Deployment Unit III-2 Dealing with Difficult Employees Unit III-3 The Supervisor''s Role in Handling Complaints and Grievances Unit III-4 Unethical Acts by Security Officers Unit III-5 Interpersonal Communications Unit IV Training and Development Unit IV-1 Training: Strategies, Tactics, and Challenges for Protection Managers Unit IV-2 Orientation for Security Officers Unit IV-3 Staff Training and Development Unit IV-4 Curriculum design Unit IV-5 Professional Certifications: Milestones of Professionalism Unit V Management and Leadership Unit V-1 Evolution of Management Unit V-2 Time and Stress Management Unit V-3 Project Management: An Overview Unit V-4 Company Policy and Procedures: The Security Supervisor''s Primer Unit V-5 Total Quality Management Unit V-6 Leadership for Protection Professionals Unit VI Risk Management and Emergency Management Unit VI-1 Risk Management Unit VI-2 Why Accidents Happen: The Theories of Causation Unit VI-3 The Supervisor''s Role in Safety Unit VI-4 Workplace Violence Unit VI-5 Critical Incident Management in the Post-9/11 Era Unit VI-6 Supervising During Emergencies Unit VI-7 Supervising During Special Events Unit VI-8 Security and Medical Response Unit VI-9 Outsourcing in Security Unit VI-10 Internal Loss Unit VII Physical Security and Technology Unit VII-1 Security Systems Design and Evaluation Unit VII-2 Statistical Analysis Unit VII-3 Security Technologies Unit VII-4 High-Technology Theft Unit VII-5 Designing Operations Control Centers Unit VIII Investigation Unit VIII-1 Managing Investigations Unit VIII-2 Developing Report Writing Ability in Subordinates Unit VIII-3 Testifying in Court Unit IX Customer, Client and Community Relations Unit IX-1 Customer Service and the Protection Officer: Guidelines to Achieving Excellence Unit IX-2 The Supervisor''s Role in Improving Customer Service Unit IX-3 Tenant Relations Unit IX-4 Uniforms and Image Projection for Protection Forces Unit IX-5 The Relationship Between Marketing and the Security Function Unit IX-6 Crime Prevention and Community Relations Strategies Unit IX-7 Public-Private Sector Liaison Programs Unit X Legal Aspects Unit X-1 Legal Aspects of Security Unit X-2 Managing/Supervising to Reduce Liability Unit X-3 Sexual Harassment Quizzes at the end of each chapter allow for self testing or enhanced classroom work.