Part 1 Section I: Living and Working with Individuals and Groups Chapter 2 Working Together with People and Groups Chapter 3 The History of and Reasons for the Development of Unions in Education Chapter 4 The History of and Reasons for Employee Empowerment Chapter 5 Considering the Students, the School District and the Community Part 6 Section 2: Preparing for and Conducting Collective Bargaining Chapter 7 Determining Strategic and Tactical Plans Related to Collective/ Bargaining Chapter 8 Collecting Background information in Preparation for Negotiations Chapter 9 Choosing Your Team and Analyzing Their Team Chapter 10 Preparing to Go to the Bargaining Table Chapter 11 Doing It: Conduct At and Away from the Table Part 12 Section 3: Finding the Trouble Spots and Living Together after Collective Bargaining Chapter 13 Reaching Impasse: Too Late for Win-Win Chapter 14 Arriving at Lose-Lose Chapter 15 Finalizing and Communicating the Signed Master Contract Chapter 16 Living with the Contract That Has Been Negotiated: Contract Management Part 17 Section 4: Remembering Miscellaneous Items and Summarizing Chapter 18 Miscellaneous Items Chapter 19 Summary of Collective Negotiations Part 20 Section 5: Applying Negotiation, Mediation and Arbitration Techniques within the Broader School District Environment Chapter 21 Dealing with Conflicts Involving Internal Individuals' and Groups' Interests Chapter 22 Dealing with Conflicts of Interest Between External and Community Pressure Groups and the Board of Education and Administration Part 23 Section 6: The End Pieces Chapter 24 Union Management: The End Piece Chapter 25 The Broader School District Environment: The End piece Chapter 26 Appendices.