Introduction xxi Assessment Test xxxii Chapter 1 What Is a Project? 1 Is It a Project? 2 Projects vs. Operations 3 Stakeholders 5 Project Characteristics 7 What Is Project Management? 8 Programs 9 Portfolios 9 Organizational Project Management 11 Project Management Offices 11 Skills Every Good Project Manager Needs 13 Technical Project Management Skills 14 Business Management and Strategic Skills 15 Communication Skills 15 Organizational and Planning Skills 15 Conflict Management Skills 16 Negotiation and Influencing Skills 16 Leadership Skills 17 Team-Building and Motivating Skills 17 Role of a Project Manager 18 Understanding Organizational Structures 18 Functional Organizations 20 Project-Oriented Organizations 23 Matrix Organizations 25 Other Organizational Structures 28 Project-Based Organizations 29 Understanding Project Life Cycles and Project Management Processes 29 Project Phases 29 Project Life Cycles 31 Project Management Process Groups 34 Agile Project Management 40 Project Life Cycles 41 Agile Roles and Responsibilities 42 Sprint Planning 43 Daily Standups or Scrum Meetings 44 Sprint Review and Retrospective 45 Other Methodologies 45 Understanding How This Applies to Your Next Project 46 Summary 46 Exam Essentials 47 Review Questions 49 Chapter 2 Creating the Project Charter 55 Exploring the Project Management Knowledge Areas 57 Project Integration Management 59 Project Scope Management 61 Project Schedule Management 62 Project Cost Management 63 Project Quality Management 64 Project Resource Management 65 Project Communications Management 66 Project Risk Management 67 Project Procurement Management 68 Project Stakeholder Management 68 Understanding How Projects Come About 69 Needs and Demands and Other Factors That Lead to Project Creation 70 Feasibility Studies 72 Performing Project Selection and Assessment 73 Using Project Selection Methods 75 Kicking Off the Project Charter 83 Business Documents 84 Agreements 87 Enterprise Environmental Factors 87 Organizational Process Assets 89 Tools and Techniques 91 Formalizing and Publishing the Project Charter 92 Pulling the Project Charter Together 93 Key Stakeholders 94 Project Charter Sign-Off 96 Assumptions Log 97 Identifying Stakeholders 97 Identify Stakeholders Inputs 97 Stakeholder Analysis 99 Stakeholder Register and Other Outputs 102 Introducing the Kitchen Heaven Project Case Study 103 Understanding How This Applies to Your Next Project 107 Summary 108 Exam Essentials 109 Review Questions 111 Chapter 3 Developing the Project Scope Statement 117 Developing the Project Management Plan 119 Developing Project Management Plan Inputs 120 Documenting the Project Management Plan 123 Overview of the Project Scope Management Knowledge Area 126 Plan Scope Management 127 Understanding the Plan Scope Management Inputs 128 Using Plan Scope Management Tools and Techniques 129 Alternatives Analysis 130 Documenting the Scope Management Plan 131 Documenting the Requirements Management Plan 132 Collecting Requirements 132 Gathering Inputs for the Collect Requirements Process 134 Using the Tools and Techniques of the Collect Requirements Process 138 Documenting Requirements 143 Defining Scope 145 Product Analysis 147 Writing the Project Scope Statement 148 Understanding the Scope Statement Components 148 Approving and Publishing the Project Scope Statement 151 Updating the Project Documents 151 Creating the Work Breakdown Structure 153 Gathering the WBS Inputs 154 Decomposing the Deliverables 154 Constructing the WBS 155 Creating WBS Process Outputs 163 Understanding How This Applies to Your Next Project 168 Summary 169 Exam Essentials 170 Review Questions 172 Chapter 4 Creating the Project Schedule 179 Overview of the Project Schedule Management Knowledge Area 180 Creating the Schedule Management Plan 182 Defining Activities 183 Define Activities Process Inputs 184 Tools and Techniques for Defining Activities 184 Define Activities Outputs 184 Understanding the Sequence Activities Process 186 Sequence Activities Tools and Techniques 187 Project Management Information System (PMIS) 191 Sequence Activities Outputs 192 Estimating Activity Resources 192 Estimate Activity Resources Inputs 193 Estimate Activity Resources Tools and Techniques 194 Estimate Activity Resources Outputs 194 Estimating Activity Durations 195 Estimate Activity Durations Inputs 197 Estimate Activity Durations Tools and Techniques 197 Estimate Activity Durations Outputs 201 Developing the Project Schedule 202 Develop Schedule Inputs 203 Develop Schedule Tools and Techniques 204 Scheduling Process Outputs 217 Understanding How This Applies to Your Next Project 226 Summary 227 Exam Essentials 228 Review Questions 230 Chapter 5 Developing the Project Budget and Communicating the Plan 235 Overview of the Project Cost Management Knowledge Area 236 Creating the Cost Management Plan 238 Performing Plan Cost Management 238 Creating the Cost Management Plan 238 Estimating Costs 240 Estimate Costs Inputs 241 Tools and Techniques to Estimate Costs 243 Estimate Costs Process Outputs 244 Establishing the Cost Baseline 246 Determine Budget Inputs 247 Determine Budget Tools and Techniques 248 Determine Budget Process Outputs 249 Understanding Stakeholders 252 Analyzing Stakeholders 253 Stakeholder Engagement Plan 255 Overview of the Project Communication Management Knowledge Area 255 Communicating the Plan 256 Plan Communications Management Inputs 257 Tools and Techniques for Plan Communications Management 258 Plan Communications Management Outputs 263 Understanding How This Applies to Your Next Project 267 Summary 268 Exam Essentials 269 Review Questions 270 Chapter 6 Risk Planning 275 Planning for Risks 276 Overview of the Project Risk Management Knowledge Area 277 Planning Your Risk Management 278 Plan Risk Management Inputs 279 Tools and Techniques for Plan Risk Management 280 Creating the Risk Management Plan 281 Identifying Potential Risk 287 Identify Risks Inputs 288 Tools and Techniques for Identify Risks 289 Identify Risks Outputs 294 Analyzing Risks Using Qualitative Techniques 296 Perform Qualitative Risk Analysis Inputs 296 Tools and Techniques for Perform Qualitative Risk Analysis 297 Ranking Risks in the Risk Register 305 Quantifying Risk 305 Tools and Techniques for Perform Quantitative Risk Analysis 306 Perform Quantitative Risk Analysis Outputs 311 Developing a Risk Response Plan 312 Tools and Techniques for Plan Risk Responses 313 Plan Risk Responses Outputs 318 Understanding How This Applies to Your Next Project 323 Summary 324 Exam Essentials 325 Review Questions 326 Chapter 7 Planning Project Resources 331 Overview of the Project Procurement Management Knowledge Area 332 Procurement Planning 333 Plan Procurement Management Inputs 334 Tools and Techniques for Plan Procurement Management 339 Plan Procurement Management Outputs 341 Overview of the Project Resource Management Knowledge Area 348 Developing the Resource Management Plan 349 Plan Resource Management Inputs 349 Plan Resource Management Tools and Techniques 352 Plan Resource Management Outputs 354 Project Quality Management Knowledge Area Overview 357 Quality Planning 358 Plan Quality Management Inputs 358 Tools and Techniques for Plan Quality Management 360 Plan Quality Management Outputs 367 Bringing It All Together 370 Understanding How This Applies to Your Next Project 374 Summary 375 Exam Essentials 376 Review Questions 378 Chapter 8 Developing the Project Team 383 Directing and Managing Project Work 384 Direct and Manage Project Work Inputs 386 Tools and Techniques of Direct and Manage Project Work 387 Outputs of Direct and Manage Project Work 388 Acquiring the Project Team and Project Resources 392 Acquire Resources Inputs 393 Tools and Techniques of Acquire Resources 394 Outputs of Acquire Resources 395 Developing the Project Team 397 Tools and Techniques of Develop Team 398 Outputs of Develop Team 413 Managing Project Teams 416 Tools and Techniques for Managing Teams 417 Emotional Intelligence (Interpersonal and Team Skills) 420 PMIS 420 Managing Project Team Outputs 420 Implement Risk Responses 421 Understanding How This Applies to Your Next Project 424 Summary 425 Exam Essentials 426 Review Questions 427 Chapter 9 Conducting Procurements and Sharing Information 433 Condu.