How do you think you are doing verses how well you are doing.How to motivate the team and say the right things?How to ensure that service becomes a culture, not just a list of tasks?This short book holds all the best advice and experience gained from Worlds Top 50 Restaurants, small neighbourood restaurant owners who have been in business for fifty years, to advice gained from Michelin Star Restaurants.Using the service wheel along side the rules of service, New Owners and experienced managers can streamline their processes.New Managers can gain several years experience and knowledge in the space of a few pages.The Service wheel is ideal for every level of restaurant. You decide what level you think your restaurant guests expect.
Create a Service Culture : Hospitality Worldwide