This book is the most systematic, representative, in-depth study of the language used in business meetings to date. It is unique in that it analyses and compares over 60 internal and external meetings, all of which have been fully transcribed. Speakers from every continent are represented in the data, fulfilling various roles in over 25 companies from different sectors. Accounting for the recurrence and dynamism within business meetings is a central theme of the book. This involves analysis at several levels, for example of key words such as "problem", "issue" and "if", metaphors and idioms, and vague language. Various higher level factors are also explored, such as speaker goals, strategies, conflict, turn-taking, and meeting structure. Through applying different approaches, a detailed understanding is achieved, and the assumption that business meetings are demonstrably different from and yet related to everyday spoken English is explored at both the quantitative and qualitative levels.
The Language of Business Meetings