This very useful book sets out to help you ensure that your original letter is as good as it could be.' Training Journal Joanna Gutmann covers every type of business letter in this new self-improvement workbook that is packed with useful advice and built around exercises designed to enable users to build up their personal skills - and their confidence - gradually. With advice on punctuation, style and what to say and what to avoid, the book will help both those who find all written communication daunting and even those who are generally confident but must also tackle the difficult letters that everyone hates. REVIEWS How often have we looked later at the copy of a letter we have sent and wished that we had produced it in a better/more effective/etc form, or received a letter and thought 'What a good letter. I wish I could write like that', or, perhaps more commonly, '.