"Packed with tips and strategies that will help sort out workplace problems quickly and legally." HR Magazine "Everything an employer needs to know about investigating and resolving workplace complaints and issues is packed into this book, making it a top recommendation for any business library strong in human resources guides. It's the first on the market to teach businesses how to investigate and resolve all types of complains, from harassment and discrimination to workplace violence and employee theft, and walks the manager through ten basic steps from the initial decision to investigate to interviewing, gathering and evaluating evidence, and taking action. All business libraries need this." California Bookwatch "Guerin, an employment law specialist and author, offers a guide to investigating and resolving workplace complaints or problems, focusing on harassment, discrimination, violence, drug and alcohol use, and employee theft. She describes the steps for the investigation of any kind of problem, common investigation mistakes, discovering problems, deciding whether to investigate, choosing an investigator, planning the investigation, gathering information, making and documenting the decision about whether misconduct occurred, and ten steps for investigating each type of problem." Eithne O'Leyne, Editor, Ringgold, Inc., ProtoView.