Joe Serio, Ph.D., is founder of The 360 Dispatcher and was co-founder of The Healthy Dispatcher. He is the host of the week-long 911 Leadership Training Event and the Changing 911 Culture Workshop, both of which are held at the Mayan Ranch in Bandera, TX. Joe is the founder and principle trainer of the six-month 911 Supervisor Leadership Academy as well as the year-long High Performance Academy: Developing Tomorrow's 911 Leaders Today. He is co-author of Dispatcher Stress: 50 Lessons on Beating the Burnout and founder and principle author of the Get the Nerve series of personal and professional development books.