;Praise for Designing Connected Products;Foreword;Preface; From "Internet of Things" to "Connected Products"; The Design Challenge; Why Did I Write This Book?; Why Is It About Consumers?; Who Is It For?; About the Authors; How This Book Is Organized; Acknowledgments;Chapter 1: What's Different About User Experience Design for the Internet of Things?; 1.1 How Is UX for IoT Different?; 1.2 A Design Model for IoT; 1.3 Summary;Chapter 2: Things: The Technology of Connected Devices; 2.1 Types of Connected Device; 2.2 Multipurpose Computers; 2.3 Bridging Physical and Digital: Sensors and Actuators; 2.4 The Challenge of Powering Devices; 2.

5 Conserving Battery Life; 2.6 Summary;Chapter 3: Networks: The Technology of Connectivity; 3.1 Why is Networking Relevant to IoT UX?; 3.2 Networking Issues That Cause UX Challenges for IoT; 3.3 The Architecture of the Internet of Things; 3.4 Types of Network; 3.5 Network Communication Patterns; 3.6 Internet Service; 3.

7 Summary; 3.8 Case Study 1: Proteus Digital Health: The Connected Pill;Chapter 4: Product/Service Definition and Strategy; 4.1 Making Good Products; 4.2 From Innovation to Mass Market; 4.3 Tools Versus Products; 4.4 What Makes a Good Product?; 4.5 Services in IoT; 4.6 Business Models; 4.

7 Summary;Chapter 5: Understanding People and Context; 5.1 The Role of Research in Connected Product Design; 5.2 Initial Questions and Concepts; 5.3 Techniques: From Asking to Watching to Making; 5.4 Summary;Chapter 6: Translating Research into Product Definitions; 6.1 Generating the Elevator Pitch; 6.2 Why Does Your Product Matter?; 6.3 What Is Your Product?; 6.

4 What Does the Product Do?; 6.5 Recurring Questions for Product Strategy; 6.6 Summary; 6.7 Case Study 2: Little Kelham: Connected Home;Chapter 7: Embedded Device Design; 7.1 An Introduction to Thinking About Physical Objects in IoT; 7.2 Making Stuff: Differences to UX; 7.3 Essentials of the Design Process; 7.4 Three Faces of a Physical Product; 7.

5 Summary;Chapter 8: Interface and Interaction Design; 8.1 Types of Interaction; 8.2 IoT-Specific Challenges and Opportunities; 8.3 Universal Design and Accessibility; 8.4 Summary; 8.5 Case Study 3: Ford SYNC 3: Connected Car;Chapter 9: Cross-Device Interactions and Interusability; 9.1 Cross-Platform UX and Usability; 9.2 What Is Interusability?; 9.

3 Conceptual Models and Composition; 9.4 Consistency; 9.5 Continuity; 9.6 Summary;Chapter 10: Interoperability; 10.1 The CompuServe of Things; 10.2 What Is Interoperability and Why Is It a Problem?; 10.3 How Can Devices Interoperate?; 10.4 How Can We Improve Interoperability?; 10.

5 The UX of Interoperability; 10.6 Summary; 10.7 Case Study 4: LOOP: Connected Pelvic Floor Exerciser;Chapter 11: Responsible IoT Design; 11.1 Security; 11.2 Privacy; 11.3 Social Engineering; 11.4 Environment; 11.5 Summary;Chapter 12: Supporting Key Interactions; 12.

1 Setup; 12.2 In-Life Housekeeping; 12.3 Discovery; 12.4 Control Experiences; 12.5 Platforms; 12.6 The Technology of Getting Things Connected; 12.7 Summary; 12.8 Case Study 5: BRCK: Rugged Portable WiFi Hotspot;Chapter 13: Designing with Data; 13.

1 Introduction; 13.2 Data in IoT; 13.3 Types of Data-Driven Product; 13.4 What This Means for Design; 13.5 Summary;Chapter 14: Iterative Design: Prototyping and Learning; 14.1 The Necessity of Working Iteratively; 14.2 Using Prototypes to Answer Questions; 14.3 How Do You Decide What to Prototype?; 14.

4 Evaluation: Success Demands Failure; 14.5 Summary;Chapter 15: Designing Complex, Interconnected Products and Services; 15.1 It's Complicated.; 15.2 Scaling the UX; 15.3 Control; 15.4 Approaches to Managing Complexity; 15.5 Summary;Companies, Products, and Links;About the Authors;.