Author Tom Thomas' website NetCerts will feature author interviews and online roundtables with authors that allow readers and authors to interact. Links to NetCerts will also provide readers with a monthly newsletter, mentor forum, FAQs and downloads.-- This curriculum driven book not only acts as a on the job reference guide but also supplements material presented in training courses.-- Each chapter includes a FAQ section that will aid in troubleshooting problem areas that readers may encounter on the job.-- The CD_ROM includes Cisco router utilities so students can load configurations on a router providing invaluable hands-on experience.