THE OFFSHORE IMPERATIVE Crunching the Offshore Numbers: What the Financials Portend Welcome to the Definitive Guide on Offshore Outsourcing Setting the Stage: The Compelling Offshore Story Offshore Outsourcing versus Traditional IT Outsourcing Challenges of Offshore Outsourcing Chapter Summary Getting Started in Offshore Executive Support and Communications: The Key to Success A Look at an Example of Enlightened Leadership: Handling Employee Impact at a Northeast Utilities Company Well-Planned and Executed Communications: A Critical Success Factor for Offshore Program Initiation Establishing the Offshore Program Office for Executive Oversight Hiring Outside Expertise: An Initial Look at Getting the Right Kind of Help for Offshore Negotiating with Offshore Vendors for the First Time Approaching the Measurement of ROI (Return On Investment) When Initiating Offshore Defining the Parameters of That All-Important Initial Pilot: A Deeper Look at the Pros and Cons Establishing an Initial Time Table for an Upgraded Network Security Infrastructure Chapter Summary Business Case: A Look at Citigroup (Citi), 17 Years and Counting in Offshore Appendix: A Look at Ethics in the Workplace Ethics Management Programs: An Overview Choosing an Offshore Vendor: A Look at the Offshore Maturity Model Ground Rules: A Snapshot of the Current Vendor Management Culture of the Fortune 100 Organizational Structure and Span of Control What to Look for in an Offshore Vendor Automated RFP Tools: Do They Work? Negotiating the Offshore Vendor Contract: Do''s and Don''ts The Offshore Maturity Model: Anticipating Vendor Management for the Organization Mature in Offshore Strategic View: Integrating the Offshore Vendor within an Overall Context of Resource Management Summary: Keys to Success in Offshore Vendor Management Appendix: The View from Gartner A HANDS-ON OFFSHORE PROGRAM MANAGEMENT TOOLKIT Choosing Locations for Offshore: Country Pros and Cons Country Strengths and Weaknesses: A Look Outside India Why Offshore Services Leadership in India, and Why Now? What is the Current State and View of Offshore? Chapter Summary The Offshore Program Checklist: What''s Really Different? The Offshore Program Checklist: Laying the Groundwork for a Successful Offshore Program The Offshore Project Manager Checklist Pre-Work: Validate Application Risk Level for Offshore Program and Project Checklist-Final Thoughts THE OFFSHORE PROGRAM CHALLENGE Managing Employee Impact: Villain or Savior? The Case for Ethics as Good Business: Strategic Resource Management for Offshore Looking Beyond the Popular Press Sound Bite: What is the Threat of Offshore to Today''s IT Workers? Strategic Resource Management: Challenge of the Decade? Impacted Workers: Recommendations and Logistics for Offshore The Employee Placement Program: Recommendations and Logistics Offshore: Impact on the Future of IT Appendix: The Inherent Value of Jobs Managing Risk through an Offshore Network Security Architecture Macro Level Program Risks: A Baseline Application Specific Program Risks Appendix A Appendix B Appendix C Pulling it All Together: Top 10 Do''s and Don''ts of Offshore The Top 10 "Do''s and Don''ts" of Offshore Appendixes ore Defining the Parameters of That All-Important Initial Pilot: A Deeper Look at the Pros and Cons Establishing an Initial Time Table for an Upgraded Network Security Infrastructure Chapter Summary Business Case: A Look at Citigroup (Citi), 17 Years and Counting in Offshore Appendix: A Look at Ethics in the Workplace Ethics Management Programs: An Overview Choosing an Offshore Vendor: A Look at the Offshore Maturity Model Ground Rules: A Snapshot of the Current Vendor Management Culture of the Fortune 100 Organizational Structure and Span of Control What to Look for in an Offshore Vendor Automated RFP Tools: Do They Work? Negotiating the Offshore Vendor Contract: Do''s and Don''ts The Offshore Maturity Model: Anticipating Vendor Management for the Organization Mature in Offshore Strategic View: Integrating the Offshore Vendor within an Overall Context of Resource Management Summary: Keys to Success in Offshore Vendor Management Appendix: The View from Gartner A HANDS-ON OFFSHORE PROGRAM MANAGEMENT TOOLKIT Choosing Locations for Offshore: Country Pros and Cons Country Strengths and Weaknesses: A Look Outside India Why Offshore Services Leadership in India, and Why Now? What is the Current State and View of Offshore? Chapter Summary The Offshore Program Checklist: What''s Really Different? The Offshore Program Checklist: Laying the Groundwork for a Successful Offshore Program The Offshore Project Manager Checklist Pre-Work: Validate Application Risk Level for Offshore Program and Project Checklist-Final Thoughts THE OFFSHORE PROGRAM CHALLENGE Managing Employee Impact: Villain or Savior? The Case for Ethics as Good Business: Strategic Resource Management for Offshore Looking Beyond the Popular Press Sound Bite: What is the Threat of Offshore to Today''s IT Workers? Strategic Resource Management: Challenge of the Decade? Impacted Workers: Recommendations and Logistics for Offshore The Employee Placement Program: Recommendations and Logistics Offshore: Impact on the Future of IT Appendix: The Inherent Value of Jobs Managing Risk through an Offshore Network Security Architecture Macro Level Program Risks: A Baseline Application Specific Program Risks Appendix A Appendix B Appendix C Pulling it All Together: Top 10 Do''s and Don''ts of Offshore The Top 10 "Do''s and Don''ts" of Offshore Appendixes ce Management Summary: Keys to Success in Offshore Vendor Management Appendix: The View from Gartner A HANDS-ON OFFSHORE PROGRAM MANAGEMENT TOOLKIT Choosing Locations for Offshore: Country Pros and Cons Country Strengths and Weaknesses: A Look Outside India Why Offshore Services Leadership in India, and Why Now? What is the Current State and View of Offshore? Chapter Summary The Offshore Program Checklist: What''s Really Different? The Offshore Program Checklist: Laying the Groundwork for a Successful Offshore Program The Offshore Project Manager Checklist Pre-Work: Validate Application Risk Level for Offshore Program and Project Checklist-Final Thoughts THE OFFSHORE PROGRAM CHALLENGE Managing Employee Impact: Villain or Savior? The Case for Ethics as Good Business: Strategic Resource Management for Offshore Looking Beyond the Popular Press Sound Bite: What is the Threat of Offshore to Today''s IT Workers? Strategic Resource Management: Challenge of the Decade? Impacted Workers: Recommendations and Logistics for Offshore The Employee Placement Program: Recommendations and Logistics Offshore: Impact on the Future of IT Appendix: The Inherent Value of Jobs Managing Risk through an Offshore Network Security Architecture Macro Level Program Risks: A Baseline Application Specific Program Risks Appendix A Appendix B Appendix C Pulling it All Together: Top 10 Do''s and Don''ts of Offshore The Top 10 "Do''s and Don''ts" of Offshore Appendixes Looking Beyond the Popular Press Sound Bite: What is the Threat of Offshore to Today''s IT Workers? Strategic Resource Management: Challenge of the Decade? Impacted Workers: Recommendations and Logistics for Offshore The Employee Placement Program: Recommendations and Logistics Offshore: Impact on the Future of IT Appendix: The Inherent Value of Jobs Managing Risk through an Offshore Network Security Architecture Macro Level Program Risks: A Baseline Application Specific Program Risks Appendix A Appendix B Appendix C Pulling it All Together: Top 10 Do''s and Don''ts of Offshore The Top 10 "Do''s and Don''ts" of Offshore Appendixes.