Part 1 - Management function1. Levels of management2. Functions of management3. The role of managers4. The fole of the secretary / management assistantPart 2 - The electronic office1. Principles of office automation2. The impact of the microcomputer3. Office automation and workers4.

Electronic appointment scheduling5. Electronic document storage and retrieval6. Electronic mail (email)7. The internetPart 3 - Advanced secretarial functions1. Handling difficult situations2. Handling the manager3. Business etiquette4. Entertaining in the office5.

Organising executive corporate functions6. Scanning the media7. Liaising with clients at executive level8. Compiling own correspondencePart 4 - The economic environment1. Needs2. Marketing of products3. Types of business ownership4. Public utility undertakingsPart 5 - Human resource provisioning1.

Staffing2. Recruitment and interviewing3. Selection and appointment4. Induction5. Human resource training and developmentPart 6 - Human resource maintenance and administration1. Remuneration2. Performance and evaluation3. Promotion4.

Disciplinary action5. Dismissal and retrenchmentPart 7 - Supervision and motivation1. Human relations and supervision2. Requirements of a good supervisor3. Duties of a supervisor4. Importance of motivation in the work situation5. Factors of motivation6. Work enrichment and enhancement.