PREFACEACKNOWLEDGEMENTSABOUT THE AUTHORSDEDICATION1. Start Right Here What is Communication Presense? Skill Builder: Wi-Fi ME (Its Not a Question) What is Communication? Skill Builder: Communication Self-Assessment and Future Me Essentials of Communication Visualizing the Communication Process in Action How Good a Communicator Are You? Exploring Diversity: Focus on Hate Why Do We Communicate? Career Builder: Professional Challenges and Future Me Communication Skills: Practice Effective Communication2. Having Communication Presence in a Multicultural Society and World Cultures Many Faces What Happened to the Melting Pot Culture and Communication Cultures within Cultures Ethics and Communication: Through Others Eyes Career Builder: Gen-You and Future Me Skill Builder: Assessing Ethnocentrism versus Cultural Relativism Dimensions of Culture in Action Exploring Diversity: Understanding Other Cultures [eBook Only] Technology and Community Communication Skills: Practice Communicating Interculturally3. The "I" Behind the Eye: Perception and the Self Perception of the Self, Others, and Experience Perceiving the "I" Affects Perception of You The Connection between Self-Concept and Behavior Skill Builder: Me, You, and Popular and Social Media Factors Affecting Self-Concept and Our Outlook Ethics & Communication: Combatting Stigma, Stereotypes, and Prejudice How to Enhance Self-Awareness Skill Builder: Symbolizing the Self Career Builder: Work Places and Faces Barriers to Perceiving Yourself and Others Clearly Skill Builder: Can Future Me Be Stereotype Free? [eBook Only] Skill Builder: Assessing the Nature of Fact-Interference Confusions [eBook Only] Gender, Self-Concept, and Perception Culture, Self-Concept, and Perception Exploring Diversity: Assessing Your Preference for "I" versus "We" Self-Concept, Perception, and Technology Communication Skills: Practice Improving Perception of the Self and Others4. Communicating with Words: Helping Minds Meet Language Is Alive: We Use Words to Share Meaning Problems with the Communication of Meaning Ethics and Communication: Looking at Language [eBook Only] Skill Builder: A Time Capsule for Words Barriers to Understanding: Patterns of Misccommunication Career Builder: "The Name Game" Skill Builder: Political Correctness and Free Speech Culture and Language Gender and Language Ethics and Communication: The Words We Choose Ethics and Communication: More Words We Choose [eBook Only] Words and Power Profanity and Obscenity Technology and Language Use Communication Skills: Practice Thinking Critically about Language Use5. Nonverbal Messages Speak Characteristics of Nonverbal Communication Skill Builder: Nonverbal Self-Assessment [eBook Only] Functions of Nonverbal Communication Types of Nonverbal Communication Career Builder: The Ethics of Achieving Status Skill Builder: Assessing Your Use of Time Skill Builder: Assess Your General Knowledge of Nonverbal Cues [eBook Only] Truth, Deception, and Nonverbal Cues Gender and Nonverbal Behavior Culture and Nonverbal Behavior Technology and Nonverbal Communication Skill-Builder: Assessing Your Virtual Presence Communication Skills: Practice Using and Observing Nonverbal Cues6. Listening, Feedback, and Critical Thinking Listening and Communication Types of Listening The Stages of Listening: More than meets the Ear More on the Ethics of Listening: Identifying Problem Behaviors Ethics and Communication: Talk, Talk, Talk Responding with Feedback Skill Builder: Looking at Faulty Listening and Future Me Career-Builder: Cultural Implications of Feedback Skill Builder: "I" Not "You, Plus Future Me" [eBook Only] The Importance of Critical Thinking Gender and Listening Style Ethics and Communication: Would You Ask for and Listen to Directions? Cultural Influences on Listening Technologys Influence on Listening and Critical Thinking Skill Builder: Listening Gains and Losses [eBook Only] Exploring Diversity: Questions for Global Listeners [eBook Only] Communication Skills: Practice Listening Skills7. Understanding Relationships What Is an Interpersonal Relationship? Skill Builder: A Self-Assessment of My Relationships Conversing: Connecting through Interpersonal Dialogue Career Builder: The Grapevine and the Gossip Mill Relationships Differ in Breadth and Depth Analyzing Relationships Lying, Trust, and Relationships Ethics and Communication: Self/Other Reflection Laughter as Interpersonal Tool Gender and Relationships Culture and Relationships More on Technology and Relationships Communication Skills: Practice Improving Interpersonal Relationships8.

Person to Person: Handling Emotions and Conflict Five Factors Contributing to Relationship Interest Understanding the Uncertainty Factor Types of Relationships Skill Builder: My Family Network Career Builder: What Attitude Do You Bring to Work? Emotions and Relationships Skill Builder: The Expression of Angry Feelings Skill Builder: More Expression of Angry Feelings [eBook Only] Ethics and Communication: Rx for Emotional Contagion Expressing and Sharing Feelings Experiencing Relational Conflict Skill Builder: Assessing My Conflict-Handling Abilities [eBook Only] Skill Builder: Assessing My Verbal Aggressiveness and Future Me [eBook Only] Skill Builder: Assessing Past Conflict Producing Situations and Future Me [eBook Only] Technology, Relationships, and the Communication of Emotion Ethics and Communication: Computing Relationship Stats Communication Skills: Practice Handling Feelings Effectively9. Team Work: Strategies for Decision Making and Problem Solving Groups, Teams, and You Characteristics and Components of Groups Using Groups to Make Decisions and Solve Problems Ethics and Communication: Golden Rules of Decision Making Understanding the Roles Group Members Play Understanding Group Member Relationships Decision-Making in Groups: Reaching Goals Exploring Diversity: Group Polarization Gender, Culture, Technology and Group Interaction Career Builder: What Can We Learn from Online Speak? Communication Skills: Practice Tips for Improving Group Communication10. Leading Others and Resolving Conflict Approaches to Leadership: The Leader in You Career Builder: Shakespeare, Pop Culture, and Leadership Lessons Theories of Leadership Leading the Way through Conflict Management Skill Builder: Conflict Self-Assessment [eBook Only] Skill Builder: What Kind of Thinker Are You? The Influence of Gender, Culture, and Technology on Leadership and Conflict Management Exploring Diversity: Which Cultural Differences Affect a Groups Functioning? [eBook Only] Ethics and Communication: My Way or the Highway Exploring Diversity: Win-Win Communication Skills: Practice Tips for Ethical Conflict Management11. Public Speaking and You Building Public Speaking Confidence Career Builder: TEDs Got Talent Skill Builder: Self-Assessment of Speaking Anxiousness Skill Builder: Tense and Relax [eBook Only] Approaching Speech Making Systematically: A Primer for Giving Your First Speech Analyze Yourself Analyze Your Audience Ethics and Communication: The Magic Bullet of Speech Making Analyze the Occasion Select Your Topic Narrow the Topic and Clarify Your Purpose Skill Builder: Topic Cone [eBook Only] Skill Builder: Score Your Subject Communication Skills: Practice Tips for Improving Speech Preparation12. Researching, Supporting, and Outlining Your Speech Research Your Topic Career Builder: What Do They Know? Select the Best Support Possible Skill-Builder: Reliable Sources & Support Linear and Configural Formats Skill Builder: Speakers Choice [eBook Only] Ethics and Communication: Sound Bites with Bite Exploring Diversity: Is Attention Cultural? Outlining Your Speech: Building a Speaking Framework Beginnings and Endings Communication Skills: Practice Tips for Speech Design and Organization13. Using Presentation Aids and Delivering Your Speech Selecting and Preparing Presentation Aids Ethics and Communication: Visually Speaking Skill-Builder: Evaluating a PowerPoint Presentation Preparing to Speak Career Builder: Can You Make It Bite-Size? Rehearsing Exploring Diversity: Culture and Delivery [eBook Only] Presenting: Keys to Remember Beyond the Presentation: Assessing Your Effectiveness Communication Skills: Practice Tips for Evaluating Your Speech14. Informative Speaking Sharing and Conceptualizing Information Types of Informative Presentations Ethics and Communication: What Can You Do to Handle the Glut of Information? Career Builder: Assessing the Effects of Information Overload Exploring Diversity: Conveying Information to Diverse Audiences [eBook Only] Skill Builder: Assessing an Informative Speech Guidelines for Informative Speakers Communication Skills: Practice Tips for Achieving Informative Speaking Goals15. Persuasive Speaking The Purpose of Persuasion Types of Persuasive Speeches Exploring Diversity: Persuasion and Assumed Similarity [eBook Only] Understanding Monroes Motivated Sequence Persuading Responsibly, Strategically, and Credibly Ethics and Communication: Big and Little Lies Career Builder: Building My Persuasive Credibility in My Community [eBook Only] Guidelines for Persuading Effectively Skill Builder: Climbing the Motivation Pyramid [eBook Only] Career Builder: Fact Checking Pinocchio at Work and in Public Life Communication Skills: Achieving Persuasive Speaking GoalsAPPENDIX The Employment Interview: Beyond Casual Communication Career Builder: What Piques Interest in a Career? Securing the Interview: Tools and Tasks Ethics & Communication: Resume Passing and Poaching Conducting an Interview Skill Builder: Wake-Up Calls and Future Me Skill Builder: Lets Get Tough [eBook Only] Impression Management and Interviewee Presence Exploring Diversity: Voices and Impression Management Looking at the Law: Illegal Interview Questions Diversity, Technology, and the Interview Communication Skills: Practice Tips for Effective InterviewingANSWER KEYGLOSSARYREFERENCES.