1. Interpersonal Communication: Why It Matters Communication Presence Try This: A First Look at Digital Branding What Is Interpersonal Communication? Try This: Strangers at the Door? Models of Interpersonal Communication Analyze This: Are You in a Disguise? How Does Interpersonal Communication Enhance Life? Understanding Interpersonal Contact Diversity and Cultural Considerations The Impact of Media and Technology Try This: Whats Okay with You? On the Way to Gaining Communication Competence Reflect on This: The Cell Effect Connect the Case: The Case of Sylvia and Khalil Review This2. Self-Concept, Identity, and Communication Presence Self-Concept: Your Answer to Who You Are Try This: Who Are You? Analyze This: The Clown Self-Esteem: Assessing Self-Worth Others Help Shape Our Self-Concept Try This: Feelings about Age and Physical Ability Try This: Me, You, and Popular and Social Media Try This: The "Authentic" Self The Self-Fulfilling Prophecy Revising Your Self-Concept: Reexamining Impressions and Conceptions Diversity and Culture in Relationships: How Important is the "I"? Reflect on This: Are You an "I" or Part of a "We"? Try This: Young and Old Seeing the Self Through the Media and Technology Looking Glass Reflect on This: Beauty Standards and Dying to Be Thin Analyze This: MEdia Gaining Communication Competence: Ways to Strengthen Your Self-Concept and Communication Presence Connect the Case: The Case of Aishas Term Paper Review This3. Perception and Social Experience Our Perception Defines Our Reality The Perception Process in Action Analyze This: The Deceptiveness of Appearance Frameworks of Perception Reflect On This: Attribution Theory Try This: Lessons Learned More Barriers to Accurate Perception Reflect On This: Stereotypes at Work Diversity and Culture: Interpreting Through Different I''s The Media, Technology, and Perception Gaining Communication Competence: Enhancing Your Perceptual Skills Review This4. Listening and Life Contexts Listening In Your Life Analyze This: Understanding "Understanding" Stages of Listening Try This: How''s Your LQ (Listening Quotient)? Ways of Listening Reflect On This: When Is Listening Not First And Foremost? Listening Ethics Analyze This: Active and Inactive Listening Responding With Feedback Try This: It''s the "I" Diversity and Culture in Listening Try This: Culture, Communication Style, and Feedback Media and Technological Influences on Listening Try This: The Ethics of Illusionary Listening Gaining Communication Skills: Becoming a Better Listener Connect the Case: The Case of Non-Listening Flora Review This5. Communicating with Words Defining Language The Triangle of Meaning Remove Semantic Barriers Try This: Measuring Meaning Consider the Effects of Your Words Try This: Is It Politically Correct Or Incorrect? Reflect On This: Which Do You Prefer? Language and Relationships: Communication Style, Words, and Feelings Analyze This: Hurtful Words Language Conveys and Reinforces Attitudes toward Culture, Gender, and Age Try This: Language-Gender Links Reflect On This: The Muted Group Language, Media, and Technology Try This: How Would You Reengineer A Media Image? Gaining Communication Competence: Making Your Words Work Connect the Case: The Case of the Wounding Words Review This6. Nonverbal Communication Defining Nonverbal Communication Try This: It''s Not Just What You Say. Reading Nonverbal Messages Analyze This: Facecrime and the Fake Face Try This: Ethics and Impression Creation Reflect On This: Does Beauty Pay? Try This: Color Matters Culture and Nonverbal Behavior Gender and Nonverbal Behavior Media, Technology, and Nonverbal Messages Try This: Can You Read The Cues? Gaining Communication Competence: Using Skills to Enhance Relational Understanding Connect the Case: The Case of Surprised Sam Review This7.

Conversations: Social Glue Small Talk: Social Lubricant What Is Conversation? Why Is It Important? Try This: Do You Like To Talk? Try This: The Elevator Try This: Conversational Analysis Conversation Management Try This: Whose Turn Is It, Anyway? Analyze This: Relationship Turns Having Difficult Conversations and Repairing Conversational Damage Cultural Differences and Conversation Gender Differences and Conversation Reflect On This: Interruptitis Media and Technology Talk Analyze This: Don''t Finish My Thoughts Try This: Squawk Talk Gaining Communication Competence: Improving Your Conversation Skills Connect the Case: The Case of the Company Party Review This8. Emotions What Are Emotions? Managing Emotions Emotions Have a Look And Feel Reflect On This: Can Exercise Make You Happy And Less Stressed? Experiencing Emotions in Relationships Try This: Emotional Checkup Try This: Do You Have Resilience? Analyze This: Should You Tell? Culture and the Expression of Emotion Try This: Are You A Face-Saver? Gender and the Expression of Emotion Media and Technology: Modeling and Channeling Feelings Try This: Sharing Feelings Try This: Modeling Gaining Communication Competence: Communicating Emotion Skillfully Connect the Case: The Case of Late Jean Review This9. Trust and Deception What Is Trust? Try This: Can I Depend On You? Can You Depend On Me? Forgiveness: Rebuilding a Relationship after Trust Was Betrayed Analyze This: Misplaced Trust Cost-Benefit Theory: The Price We Are Willing To Pay For a Relationship Exploring Relational Situations Try This: Cooperative or Competitive? Lying and Relationship Ethics Try This: Cornered Reflect On This: Building Company Trust Reflect On This: Richard S. Lazarus and the Case for White Lies Culture and Gender Try This: How Prepared Are You to Trust? Media, Technology, and Lessons in Trust Gaining Communication Competence: Developing Skills Needed to Nurture Trusting Relationships Connect the Case: The Case of the Trusting Agent Review This10. Power and Influence The Control Factor: Exploring the Balance Of Power in Relationships Try This: What''s Your Power Orientation? Try This: Powerful People and Power Plays Exercising Persuasion Try This: Tensions and Tactics The Impact of Culture, Gender, Media, and Technology on Conceptions of Power Try This: Who Has The Power? Reflect On This: Power Issues By Gender Gaining Communication Competence: Skills for Balancing Power in Relationships Connect the Case: The Case of the Power Moment Review This11. Conflict in Relationships The Meaning of Conflict Try This: Thinking through Conflict Sources and Classifications of Conflict Try This: How Verbally Aggressive Are You? Conflict Management Styles Try This: Where Are You On The Grid? Communicating During Conflict Your Expressive Style Try This: A Self-Assessment Culture and Conflict Resolution Analyze This: Edward De Bono Gender and Conflict Resolution Media, Technology, and Conflict Resolution: Models or Madness Reflect On This: Lessons Learned Try This: It''s War! Gaining Communication Competence: Guidelines for Skillfully Resolving Conflict Consequences Connect the Case: The Case of the Jousting Roommates Review This12. Interpersonal Needs, Attraction, and Relationship Dynamics Why We Form Relationships Analyze This: By Yourself Try This: How Do You Feel About Being In/Out, Up/Down, Or Close/Far? Relationship Characteristics Relationship Attractors Reflect On This: The Romantic Attraction Factor The Relationship Spectrum Try This: Measuring Intimacy Analyze This: Status Updates How Culture, Gender, and the Media and Technology Influence Our Relationships Gaining Communication Competence: Guidelines for Skillfully Navigating the Relationship Spectrum Connect the Case: The Case of the Job Promotion Review This13. Intimacy and Distance in Relationships Self-Disclosure and Intimacy Try This: Social Penetration--In Casual and Intimate Relationships Try This: Window Gazing Using Relational Dialectics Theory to Understand Relationships Try This: Try To See It My Way Focusing On Relationship Maintenance Try This: What''s fair? Relationships In Need Of Repair: Fix It or End It The Dark Side of Relationships: Dysfunctions and Toxic Communication Reflect On This: Abusive Relationships Relationships and Death: Processing Grief The Effects of Culture, Gender, and Media and Technology on Relational Intimacy Analyze This: Feelings Try This: At A Distance Gaining Communication Competence: Handling Relational Closeness and Distance Skillfully Connect the Case: The Case of the Plane Trip Review This14.

Relationships in Context: Family, Work, and Health-Related Settings The Nature of Familial Communication Try This: Virginia Satir on "Peoplemaking" Analyze This: Transitions Try This: The Rules We Live By Try This: The TV Family Interpersonal Communication at Work Try This: Culture Can Shock Interpersonal Communication in Health Care Settings Gaining Communication Competence across Contexts Connect the Case: The Case of the Problematic Reunion Review This.