1. Interpersonal Communication: Why It MattersCommunication PresenceTry This: A First Look at Digital BrandingWhat Is Interpersonal Communication?Try This: Strangers at the Door?Models of Interpersonal CommunicationAnalyze This: Are You in a Disguise?How Does Interpersonal Communication Enhance Life?Understanding Interpersonal ContactDiversity and Cultural ConsiderationsThe Impact of Media and TechnologyTry This: Whats Okay with You?On the Way to Gaining Communication CompetenceReflect on This: The Cell EffectConnect the Case: The Case of Sylvia and KhalilReview This2. Self-Concept, Identity, and Communication PresenceSelf-Concept: Your Answer to Who You AreTry This: Who Are You?Analyze This: The ClownSelf-Esteem: Assessing Self-WorthOthers Help Shape Our Self-ConceptTry This: Feelings about Age and Physical AbilityTry This: Me, You, and Popular and Social MediaTry This: The "Authentic" SelfThe Self-Fulfilling ProphecyRevising Your Self-Concept: Reexamining Impressions and ConceptionsDiversity and Culture in Relationships: How Important is the "I"?Reflect on This: Are You an "I" or Part of a "We"?Try This: Young and OldSeeing the Self Through the Media and Technology Looking GlassReflect on This: Beauty Standards and Dying to Be ThinAnalyze This: MEdiaGaining Communication Competence: Ways to Strengthen Your Self-Concept and Communication PresenceConnect the Case: The Case of Aishas Term PaperReview This3. Perception and Social ExperienceOur Perception Defines Our RealityThe Perception Process in ActionAnalyze This: The Deceptiveness of AppearanceFrameworks of PerceptionReflect On This: Attribution TheoryTry This: Lessons LearnedMore Barriers to Accurate PerceptionReflect On This: Stereotypes at WorkDiversity and Culture: Interpreting Through Different I''sThe Media, Technology, and PerceptionGaining Communication Competence: Enhancing Your Perceptual SkillsReview This4. Listening and Life ContextsListening In Your LifeAnalyze This: Understanding "Understanding"Stages of ListeningTry This: How''s Your LQ (Listening Quotient)?Ways of ListeningReflect On This: When Is Listening Not First And Foremost?Listening EthicsAnalyze This: Active and Inactive ListeningResponding With FeedbackTry This: It''s the "I"Diversity and Culture in ListeningTry This: Culture, Communication Style, and FeedbackMedia and Technological Influences on ListeningTry This: The Ethics of Illusionary ListeningGaining Communication Skills: Becoming a Better ListenerConnect the Case: The Case of Non-Listening FloraReview This5. Communicating with WordsDefining LanguageThe Triangle of MeaningRemove Semantic BarriersTry This: Measuring MeaningConsider the Effects of Your WordsTry This: Is It Politically Correct Or Incorrect?Reflect On This: Which Do You Prefer?Language and Relationships: Communication Style, Words, and FeelingsAnalyze This: Hurtful WordsLanguage Conveys and Reinforces Attitudes toward Culture, Gender, and AgeTry This: Language-Gender LinksReflect On This: The Muted GroupLanguage, Media, and TechnologyTry This: How Would You Reengineer A Media Image?Gaining Communication Competence: Making Your Words WorkConnect the Case: The Case of the Wounding WordsReview This6. Nonverbal CommunicationDefining Nonverbal CommunicationTry This: It''s Not Just What You Say.Reading Nonverbal MessagesAnalyze This: Facecrime and the Fake FaceTry This: Ethics and Impression CreationReflect On This: Does Beauty Pay?Try This: Color MattersCulture and Nonverbal BehaviorGender and Nonverbal BehaviorMedia, Technology, and Nonverbal MessagesTry This: Can You Read The Cues?Gaining Communication Competence: Using Skills to Enhance Relational UnderstandingConnect the Case: The Case of Surprised SamReview This7.

Conversations: Social GlueSmall Talk: Social LubricantWhat Is Conversation? Why Is It Important?Try This: Do You Like To Talk?Try This: The ElevatorTry This: Conversational AnalysisConversation ManagementTry This: Whose Turn Is It, Anyway?Analyze This: Relationship TurnsHaving Difficult Conversations and Repairing Conversational DamageCultural Differences and ConversationGender Differences and ConversationReflect On This: InterruptitisMedia and Technology TalkAnalyze This: Don''t Finish My ThoughtsTry This: Squawk TalkGaining Communication Competence: Improving Your Conversation SkillsConnect the Case: The Case of the Company PartyReview This8. EmotionsWhat Are Emotions?Managing EmotionsEmotions Have a Look And FeelReflect On This: Can Exercise Make You Happy And Less Stressed?Experiencing Emotions in RelationshipsTry This: Emotional CheckupTry This: Do You Have Resilience?Analyze This: Should You Tell?Culture and the Expression of EmotionTry This: Are You A Face-Saver?Gender and the Expression of EmotionMedia and Technology: Modeling and Channeling FeelingsTry This: Sharing FeelingsTry This: ModelingGaining Communication Competence: Communicating Emotion SkillfullyConnect the Case: The Case of Late JeanReview This9. Trust and DeceptionWhat Is Trust?Try This: Can I Depend On You? Can You Depend On Me?Forgiveness: Rebuilding a Relationship after Trust Was BetrayedAnalyze This: Misplaced TrustCost-Benefit Theory: The Price We Are Willing To Pay For a RelationshipExploring Relational SituationsTry This: Cooperative or Competitive?Lying and Relationship EthicsTry This: CorneredReflect On This: Building Company TrustReflect On This: Richard S. Lazarus and the Case for White LiesCulture and GenderTry This: How Prepared Are You to Trust?Media, Technology, and Lessons in TrustGaining Communication Competence: Developing Skills Needed to Nurture Trusting RelationshipsConnect the Case: The Case of the Trusting AgentReview This10. Power and InfluenceThe Control Factor: Exploring the Balance Of Power in RelationshipsTry This: What''s Your Power Orientation?Try This: Powerful People and Power PlaysExercising PersuasionTry This: Tensions and TacticsThe Impact of Culture, Gender, Media, and Technology on Conceptions of PowerTry This: Who Has The Power?Reflect On This: Power Issues By GenderGaining Communication Competence: Skills for Balancing Power in RelationshipsConnect the Case: The Case of the Power MomentReview This11. Conflict in RelationshipsThe Meaning of ConflictTry This: Thinking through ConflictSources and Classifications of ConflictTry This: How Verbally Aggressive Are You?Conflict Management StylesTry This: Where Are You On The Grid?Communicating During ConflictYour Expressive StyleTry This: A Self-AssessmentCulture and Conflict ResolutionAnalyze This: Edward De BonoGender and Conflict ResolutionMedia, Technology, and Conflict Resolution: Models or MadnessReflect On This: Lessons LearnedTry This: It''s War!Gaining Communication Competence: Guidelines for Skillfully Resolving ConflictConsequencesConnect the Case: The Case of the Jousting RoommatesReview This12. Interpersonal Needs, Attraction, and Relationship DynamicsWhy We Form RelationshipsAnalyze This: By YourselfTry This: How Do You Feel About Being In/Out, Up/Down, Or Close/Far?Relationship CharacteristicsRelationship AttractorsReflect On This: The Romantic Attraction FactorThe Relationship SpectrumTry This: Measuring IntimacyAnalyze This: Status UpdatesHow Culture, Gender, and the Media and Technology Influence Our RelationshipsGaining Communication Competence: Guidelines for Skillfully Navigating the Relationship SpectrumConnect the Case: The Case of the Job PromotionReview This13. Intimacy and Distance in RelationshipsSelf-Disclosure and IntimacyTry This: Social Penetration--In Casual and Intimate RelationshipsTry This: Window GazingUsing Relational Dialectics Theory to Understand RelationshipsTry This: Try To See It My WayFocusing On Relationship MaintenanceTry This: What''s fair?Relationships In Need Of Repair: Fix It or End ItThe Dark Side of Relationships: Dysfunctions and Toxic CommunicationReflect On This: Abusive RelationshipsRelationships and Death: Processing GriefThe Effects of Culture, Gender, and Media and Technology on Relational IntimacyAnalyze This: FeelingsTry This: At A DistanceGaining Communication Competence: Handling Relational Closeness and Distance SkillfullyConnect the Case: The Case of the Plane TripReview This14.

Relationships in Context: Family, Work, and Health-Related SettingsThe Nature of Familial CommunicationTry This: Virginia Satir on "Peoplemaking"Analyze This: TransitionsTry This: The Rules We Live ByTry This: The TV FamilyInterpersonal Communication at WorkTry This: Culture Can ShockInterpersonal Communication in Health Care SettingsGaining Communication Competence across ContextsConnect the Case: The Case of the Problematic ReunionReview This.