PREFACEACKNOWLEDGEMENTSABOUT THE AUTHORSDEDICATION1. Start Right HereWhat is Communication Presense?Skill Builder: Wi-Fi ME (Its Not a Question)What is Communication?Skill Builder: Communication Self-Assessment and Future MeEssentials of CommunicationVisualizing the Communication Process in ActionHow Good a Communicator Are You?Exploring Diversity: Focus on HateWhy Do We Communicate?Career Builder: Professional Challenges and Future MeCommunication Skills: Practice Effective Communication2. Having Communication Presence in a Multicultural Society and WorldCultures Many FacesWhat Happened to the Melting PotCulture and CommunicationCultures within CulturesEthics and Communication: Through Others EyesCareer Builder: Gen-You and Future MeSkill Builder: Assessing Ethnocentrism versus Cultural RelativismDimensions of Culture in ActionExploring Diversity: Understanding Other Cultures [eBook Only]Technology and CommunityCommunication Skills: Practice Communicating Interculturally3. The "I" Behind the Eye: Perception and the SelfPerception of the Self, Others, and ExperiencePerceiving the "I" Affects Perception of YouThe Connection between Self-Concept and BehaviorSkill Builder: Me, You, and Popular and Social MediaFactors Affecting Self-Concept and Our OutlookEthics & Communication: Combatting Stigma, Stereotypes, and PrejudiceHow to Enhance Self-AwarenessSkill Builder: Symbolizing the SelfCareer Builder: Work Places and FacesBarriers to Perceiving Yourself and Others ClearlySkill Builder: Can Future Me Be Stereotype Free? [eBook Only]Skill Builder: Assessing the Nature of Fact-Interference Confusions [eBook Only]Gender, Self-Concept, and PerceptionCulture, Self-Concept, and PerceptionExploring Diversity: Assessing Your Preference for "I" versus "We"Self-Concept, Perception, and TechnologyCommunication Skills: Practice Improving Perception of the Self and Others4. Communicating with Words: Helping Minds MeetLanguage Is Alive: We Use Words to Share MeaningProblems with the Communication of MeaningEthics and Communication: Looking at Language [eBook Only]Skill Builder: A Time Capsule for WordsBarriers to Understanding: Patterns of MisccommunicationCareer Builder: "The Name Game"Skill Builder: Political Correctness and Free SpeechCulture and LanguageGender and LanguageEthics and Communication: The Words We ChooseEthics and Communication: More Words We Choose [eBook Only]Words and PowerProfanity and ObscenityTechnology and Language UseCommunication Skills: Practice Thinking Critically about Language Use5. Nonverbal Messages SpeakCharacteristics of Nonverbal CommunicationSkill Builder: Nonverbal Self-Assessment [eBook Only]Functions of Nonverbal CommunicationTypes of Nonverbal CommunicationCareer Builder: The Ethics of Achieving StatusSkill Builder: Assessing Your Use of TimeSkill Builder: Assess Your General Knowledge of Nonverbal Cues [eBook Only]Truth, Deception, and Nonverbal CuesGender and Nonverbal BehaviorCulture and Nonverbal BehaviorTechnology and Nonverbal CommunicationSkill-Builder: Assessing Your Virtual PresenceCommunication Skills: Practice Using and Observing Nonverbal Cues6. Listening, Feedback, and Critical ThinkingListening and CommunicationTypes of ListeningThe Stages of Listening: More than meets the EarMore on the Ethics of Listening: Identifying Problem BehaviorsEthics and Communication: Talk, Talk, TalkResponding with FeedbackSkill Builder: Looking at Faulty Listening and Future MeCareer-Builder: Cultural Implications of FeedbackSkill Builder: "I" Not "You, Plus Future Me" [eBook Only]The Importance of Critical ThinkingGender and Listening StyleEthics and Communication: Would You Ask for and Listen to Directions?Cultural Influences on ListeningTechnologys Influence on Listening and Critical ThinkingSkill Builder: Listening Gains and Losses [eBook Only]Exploring Diversity: Questions for Global Listeners [eBook Only]Communication Skills: Practice Listening Skills7. Understanding RelationshipsWhat Is an Interpersonal Relationship?Skill Builder: A Self-Assessment of My RelationshipsConversing: Connecting through Interpersonal DialogueCareer Builder: The Grapevine and the Gossip MillRelationships Differ in Breadth and DepthAnalyzing RelationshipsLying, Trust, and RelationshipsEthics and Communication: Self/Other ReflectionLaughter as Interpersonal ToolGender and RelationshipsCulture and RelationshipsMore on Technology and RelationshipsCommunication Skills: Practice Improving Interpersonal Relationships8.

Person to Person: Handling Emotions and ConflictFive Factors Contributing to Relationship InterestUnderstanding the Uncertainty FactorTypes of RelationshipsSkill Builder: My Family NetworkCareer Builder: What Attitude Do You Bring to Work?Emotions and RelationshipsSkill Builder: The Expression of Angry FeelingsSkill Builder: More Expression of Angry Feelings [eBook Only]Ethics and Communication: Rx for Emotional ContagionExpressing and Sharing FeelingsExperiencing Relational ConflictSkill Builder: Assessing My Conflict-Handling Abilities [eBook Only]Skill Builder: Assessing My Verbal Aggressiveness and Future Me [eBook Only]Skill Builder: Assessing Past Conflict Producing Situations and Future Me [eBook Only]Technology, Relationships, and the Communication of EmotionEthics and Communication: Computing Relationship StatsCommunication Skills: Practice Handling Feelings Effectively9. Team Work: Strategies for Decision Making and Problem SolvingGroups, Teams, and YouCharacteristics and Components of GroupsUsing Groups to Make Decisions and Solve ProblemsEthics and Communication: Golden Rules of Decision MakingUnderstanding the Roles Group Members PlayUnderstanding Group Memeber RelationshipsDecision-Making in Groups: Reaching GoalsExploring Diversity: Group PolarizationGender, Culture, Technology and Group InteractionCareer Builder: What Can We Learn from Online Speak?Communication Skills: Practice Tips for Improving Group Communication10. Leading Others and Resolving ConflictApproaches to Leadership: The Leader in YouCareer Builder: Shakespeare, Pop Culture, and Leadership LessonsTheories of LeadershipLeading the Way through Conflict ManagementSkill Builder: Conflict Self-Assessment [eBook Only]Skill Builder: What Kind of Thinker Are You?The Influence of Gender, Culture, and Technology on Leadership and Conflict ManagementExploring Diversity: Which Cultural Differences Affect a Groups Functioning? [eBook Only]Ethics and Communication: My Way or the HighwayExploring Diversity: Win-WinCommunication Skills: Practice Tips for Ethical Conflict Management11. Public Speaking and YouBuilding Public Speaking ConfidenceCareer Builder: TEDs Got TalentSkill Builder: Self-Assessment of Speaking AnxiousnessSkill Builder: Tense and Relax [eBook Only]Approaching Speech Making Systematically: A Primer for Giving Your First SpeechAnalyze YourselfAnalyze Your AudienceEthics and Communication: The Magic Bullet of Speech MakingAnalyze the OccasionSelect Your TopicNarrow the Topic and Clarify Your PurposeSkill Builder: Topic Cone [eBook Only]Skill Builder: Score Your SubjectCommunication Skills: Practice Tips for Improving Speech Preparation12. Researching, Supporting, and Outlining Your SpeechResearch Your TopicCareer Builder: What Do They Know?Select the Best Support PossibleSkill-Builder: Reliable Sources & SupportLinear and Configural FormatsSkill Builder: Speakers Choice [eBook Only]Ethics and Communication: Sound Bites with BiteExploring Diversity: Is Attention Cultural?Outlining Your Speech: Building a Speaking FrameworkBeginnings and EndingsCommunication Skills: Practice Tips for Speech Design and Organization13. Using Presentation Aids and Delivering Your SpeechSelecting and Preparing Presentation AidsEthics and Communication: Visually SpeakingSkill-Builder: Evaluating a PowerPoint PresentationPreparing to SpeakCareer Builder: Can You Make It Bite-Size?RehearsingExploring Diversity: Culture and Delivery [eBook Only]Presenting: Keys to RememberBeyond the Presentation: Assessing Your EffectivenessCommunication Skills: Practice Tips for Evaluating Your Speech14. Informative SpeakingSharing and Conceptualizing InformationTypes of Informative PresentationsEthics and Communication: What Can You Do to Handle the Glut of Information?Career Builder: Assessing the Effects of Information OverloadExploring Diversity: Conveying Information to Diverse Audiences [eBook Only]Skill Builder: Assessing an Informative SpeechGuidelines for Informative SpeakersCommunication Skills: Practice Tips for Achieving Informative Speaking Goals15. Persuasive SpeakingThe Purpose of PersuasionTypes of Persuasive SpeechesExploring Diversity: Persuasion and Assumed Similarity [eBook Only]Understanding Monroes Motivated SequencePersuading Responsibly, Strategically, and CrediblyEthics and Communication: Big and Little LiesCareer Builder: Building My Persuasive Credibility in My Community [eBook Only]Guidelines for Persuading EffectivelySkill Builder: Climbing the Motivation Pyramid [eBook Only]Career Builder: Fact Checking Pinocchio at Work and in Public LifeCommunication Skills: Achieving Persuasive Speaking GoalsAPPENDIXThe Employment Interview: Beyond Casual CommunicationCareer Builder: What Piques Interest in a Career?Securing the Interview: Tools and TasksEthics & Communication: Resume Passing and PoachingConducting an InterviewSkill Builder: Wake-Up Calls and Future MeSkill Builder: Lets Get Tough [eBook Only]Impression Management and Interviewee PresenceExploring Diversity: Voices and Impression ManagementLooking at the Law: Illegal Interview QuestionsDiversity, Technology, and the InterviewCommunication Skills: Practice Tips for Effective InterviewingANSWER KEYGLOSSARYREFERENCES.