Rich Gallagher is a widely published communications skills author, ghostwriter and practicing psychotherapist based in upstate New York, USA. He has been a reluctant pet owner for over 40 years with his wife Colleen. His fifteen books include a business fable collection that was a finalist for 800-CEO-READ's 2008 Business Book of the Year, two national #1 customer service bestsellers, and several successful self-help books. He has been featured in Time Magazine, CNN.com, and numerous other media outlets.