1. The origins and development of records and information management Introduction Records and Recordkeeping in Society Recordkeeping in the United States in the Twentieth Century Information Technology, Records, and the Information Age Web 2.0, Social Media, and Society Summary Perspective: Realigning the Records Management Covenant - Steve Bailey 2. Records and information management: the foundation for information governance Introduction Information Governance Records Management as a Professional Management Discipline Records and Information Management Lifecycle Records Management Program Elements, Functions, and Activities Standards, Laws, Regulations, and the Legal Environment Summary Paradigm: The US Nuclear Power Industry Mitigates Risk in the Use of Electronic Formats to Meet Quality Assurance Record Retention Requirements - Eugene Yang 3. Records and information creation/capture, classification, and file plan development Introduction Records and Information Creation and Capture Controlled Language and Records Classification Business Classification Schemes Indexing, Content Analysis, and File Plan Development Records Management Metadata Summary Paradigm: The Vermont Functional Classification System (VCLAS) - Tanya Marshall 4. Records retention strategies: inventory, appraisal, retention, and disposition Introduction Records Inventory Records Appraisal Legal and Regulatory Compliance Developing a Records Retention and Disposition Schedule Summary Paradigm: Implementing Records Retention in an ERP System: Records Retention, Appraisal, and Disposition - Nancy Kunde 5. Records and information access, storage, and retrieval Introduction Business Process Mapping and Workflow Processes Access Controls Active Storage Systems Search and Retrieval Process Metadata and Metadata Standards Summary Paradigm: New Business Intake--Law Firm Environment - Deborah Rifenbark 6. Electronic records and electronic records management systems Introduction Electronic Records Enterprise Information Systems Content Management Systems Enterprise Content Management Systems Electronic Records Management Electronic Records Management Systems Electronic Records Management Systems Guidance Data and System Migration Records Management in the Clouds Planning and Managing an Electronic Records Management Program Summary Paradigm: Records Management in the Cloud - Mary Beth Herkert 7.

Emerging technologies and records management Introduction Diffusion of Innovation and Trend Spotting Identifying, Capturing, and Scheduling Web Records Social Media and Records Management Managing Mobile Devices Integration into the Electronic Records Management System Summary Paradigm: Discovering the South Land--Employing Emerging Technologies, Motivating Staff, and Measuring Success - Christian van der Ven 8. Vital records, disaster preparedness and recovery, and business continuity Introduction Business Resumption Strategies Vital Records Program Disaster Preparedness and Recovery Planning Business Continuity Planning Summary Paradigm: Archdiocese of New Orleans Rebuilds Archives after Hurricane Katrina - Emilie Gagnet Leumas 9. Monitoring, auditing, and risk management Introduction Monitoring the Management of Records Auditing the Records Management Program Risk Management Summary Paradigm: Creating Defensible Records Retention Programs - Fred V. Diers 10. Inactive records management, archives, and long-term preservation Introduction Inactive Records and Records Centers Archives Management Long-Term Preservation Digital Curation and Preservation Summary Paradigm: Chaos to Control--A Continuing Journey - Barb Ricci and Jeffrey W. Cox 11. Records management education and training Introduction Preparation for Records Management Professionals Records Management Training Programs Summary Paradigm: Digital Education for a Digital World--The Digital Curriculum Laboratory at Simmons College - Ross Harvey 12. From records management to information governance, an evolution Introduction Developing a Records Management Program Implementing an Information Governance Strategy Summary Perspective: Information Governance Program Development - Diane K.

Carlisle.