Introduction 1 Part 1: Taking the First Steps to Better Etiquette 5 Chapter 1: Examining Today's Etiquette Basics 7 Chapter 2: Becoming a Model of Good Manners 21 Chapter 3: Presenting Yourself Positively: Clothing, Grooming, and More 33 Part 2: Fostering Well-Mannered Relationships 49 Chapter 4: Focusing on Courtesy with Your Family 51 Chapter 5: Appreciating the Art of Friendships and Relationships 69 Chapter 6: Showing Civility in the Working World 87 Part 3: Communicating with Courtesy: Saying Everything Right 97 Chapter 7: Engaging in Polite Conversation 99 Chapter 8: Sharpening Your Written Correspondence 111 Chapter 9: Improving Your Phone Etiquette 127 Chapter 10: Crafting Appropriate Emails and Social Media Posts 143 Chapter 11: Communicating in the Business World 157 Part 4: That's Entertainment! Meals, Parties, and Gifts 181 Chapter 12: Eating Meals with Elegance 183 Chapter 13: Celebrating the Wonders of Wine 209 Chapter 14: Hosting a Memorable Event 221 Chapter 15: Being a Gracious Guest 247 Chapter 16: Giving and Receiving Gifts Graciously 259 Part 5: Making the Most of Special Situations 277 Chapter 17: Marking Life's Major Events 279 Chapter 18: On the Go: Travel Manners for Land, Sea, and Air 303 Chapter 19: Being Sensitive about Disabilities and Illnesses 323 Part 6: The Part of Tens 337 Chapter 20: Ten Airline Etiquette Tips 339 Chapter 21: Ten Social Etiquette Tips for All of Us 345 Index 351.