This title is a useful introduction for librarians to assist them in managing information, improving customer service and developing a commercial approach to library services.A concise volume, this book is easy to read and written in an informal style.this work gives an overview of the area that would be useful for a corporate librarian in a smaller organisation who may have greater input into the ogranisation's management, as well as those people wishing to expand their role into that of knowledge manager. I recommend this title to corporate librarians and special librarians along with information professionals in public libraries and educational areas who are exploring value-added free-based services and need some guidance. In addition, it is a good source for any librarian wishing to improve customer service by clarifying service goals, customising information for clients and planning an entrepreneurial approach to the information services.