Executive summary . vii About the authors . xi Chapter 1: A single source of truth for your firm By David Curle, legal content and research lead, Litera Introduction . 1 Removing barriers that separate data into silos . 1 A single source of truth for strategic planning . 2 A single source of truth for marketing and business development . 3 Data in marketing strategy and communications. 4 Data in biography content management .
5 A single source of truth for winning more business - pricing and scoping . 5 A single source of truth for service delivery excellence . 6 Experience management for staffing . 6 Collaboration - identifying and addressing white space . 7 Legal project management . 8 A single source of truth as the engine for strategic growth . 9 Chapter 2: Unlocking contractual data By Shilpa Bhandarkar and Doug Donahue, Linklaters CreateiQ Defining "contractual" data and appreciating its potential . 11 Accessibility of contractual data and the need for "structured" data .
12 What digital platforms and structured data enable us to do . 14 What this looks like in practice: Derivatives industry case study - ISDA Create . 16 What does this mean for law firms? . 18 Chapter 3: Law firms'' approach to talent and the current lack of data collection By Phil Burdon and Tom Spence, Donoma Advisors Introduction . 21 What areas of data are currently used in the industry? . 22 Is there greater potential to use people data? . 24 Desire for change exists . 25 Challenges for change .
25 Critical factors for success . 28 Conclusion . 29 Chapter 4: Data Bites By Joanne Frears, solicitor, Lionshead Law Definitions and interpretation . 31 Big Data . 32 Big Data, smart data, and value-add . 34 Data, trust, and confidence in the profession . 36 Outliers . 40 Chapter 5: Data in a remote environment By Silvia Bauer, Luther Rechtsanwaltsgesellschaft mbH Introduction .
43 General data protection requirements . 44 Regulations for technical-organizational measures for mobile working . 47 Data exchange . 50 Control rights for mobile working . 51 Conclusion . 52 Chapter 6: Building a data-driven business development strategy By Yolanda Cartusciello, PP&C Consulting Learnings from data: people say one thing and do another . 55 Bringing data into content marketing . 56 Using data to inform business development .
58 Using data to inform the "go/no go process" . 60 Using data to improve proposals and interviews . 61 Using data to improve service delivery . 62 The new data frontier . 63 Chapter 7: Analyzing data to increase efficiencies - the client''s perspective By Mori Kabiri, InfiniGlobe LLC What are metrics, KPIs, and KRIs? . 65 What''s the report on reports? . 67 Where to source the freshest data . 68 Financial reports that make cents (sense) .
69 Operations analysis and results . 71 More advanced invoice data analytics . 76 Chapter 8: Why your data might be useless By Jaap Bosman, consultant - partner Snake oil . 79 Data, an early experience . 80 25 percent savings on external legal spend . 81 CRM frustrations . 82 Financial analysis - risks and shortcomings . 83 Much of the data is "useless" .
84 Data analysis for law firms . 85 Prediction and prevention . 86 Data are the alpha and the omega . 86 Chapter 9: Data in the 2020s By Paul Brook, Dell Technologies Data at the top table . 90 Hot or not? . 93 Threats and opportunities . 96 Summary . 101 About Globe Law and Business .
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