Contents Introduction xxvii Chapter 1 Domain 1.0 Network Architecture 1 1.1 Explain the Functions and Applications of Various Network Devices 11 Router 11 Switch 11 Multilayer Switch 12 Firewall 12 IDS and IPS 12 HIDS 13 Access Point (Wireless/Wired) 13 Content Filter 13 Load Balancer 14 Hub 14 Analog Modem 14 Packet Shaper 15 VPN Concentrator 15 Exam Essentials 15 1.2 Compare and Contrast the Use of Networking Services and Applications 15 VPN 16 RADIUS 18 RAS 18 TACACS+ 18 Web Services 19 Unified Voice Services 19 Network Controllers 19 Exam Essentials 19 1.3 Install and Configure the Following Network Services and Applications 20 DHCP 20 DNS 23 Proxy/Reverse Proxy 24 NAT 24 Port Forwarding 27 Exam Essentials 27 1.4 Explain the Characteristics and Benefits of Various WAN Technologies 28 Fiber 28 Frame Relay 29 Satellite 29 Broadband Cable 30 DSL/ADSL 30 ISDN 31 ATM 32 PPP/Multilink PPP 33 MPLS 33 GSM/CDMA 33 Dialup 34 WiMAX 35 MetroEthernet 35 Leased Lines 35 Circuit Switch vs. Packet Switch 37 Exam Essentials 37 1.5 Install and Properly Terminate Various Cable Types and Connectors Using Appropriate Tools 39 Copper Connectors 39 Copper Cables 43 Fiber Connectors 47 Fiber Cables 49 Media Converters 51 Tools 52 Exam Essentials 55 1.

6 Differentiate between Common Network Topologies 57 Mesh 57 Bus 58 Ring 59 Star 59 Hybrid 60 PointtoPoint 61 PointtoMultipoint 61 ClientServer 62 PeertoPeer 62 Exam Essentials 62 1.7 Differentiate between Network Infrastructure Implementations 62 WAN 63 MAN 63 LAN 63 WLAN 63 PAN 63 SCADA/ICS 64 Medianets 65 Exam Essentials 66 1.8 Given a Scenario, Implement and Configure the Appropriate Addressing Schema 66 IPv6 67 IPv4 69 APIPA 74 MAC Address Format 76 Multicast vs. Unicast vs. Broadcast 77 Exam Essentials 78 1.9 Explain the Basics of Routing Concepts and Protocols 79 Routing Loops 79 Routing Tables 79 Static vs. Dynamic Routes 80 Default Route 80 Distance Vector Routing Protocols (RIPv2) 80 Hybrid Routing Protocols (EIGRP) 81 Link State Routing Protocols (OSPF, ISIS) 81 IGP vs. EGP 82 Route Redistribution 82 Loopback Interface 82 High Availability 83 Route Aggregation 83 Routing Metrics 83 Exam Essentials 84 1.

10 Identify the Basic Elements of Unified Communication Technologies 85 VoIP and Video 85 RealTime Services 86 QoS 86 Devices 87 Exam Essentials 87 1.11 Compare and Contrast Technologies That Support Cloud and Virtualization 87 Virtualization 87 Storage Area Network 88 Cloud Concepts 89 Exam Essentials 90 1.12 Given a Set of Requirements, Implement a Basic Network 90 List of Requirements 90 Device Types/Requirements 91 Environment and Equipment Limitations 91 Compatibility, Wireless, and Security Considerations 91 Exam Essentials 92 Review Questions 93 Chapter 2 Domain 2.0 Network Operations 95 2.1 Given a Scenario, Use Appropriate Monitoring Tools 100 Packet/Network Analyzer 100 Interface Monitoring Tools 101 Port Scanner 102 Top Talkers/Listeners 102 SNMP Management Software 102 Alerts 103 Packet Flow Monitoring 103 SYSLOG 104 SIEM 104 Environment Monitoring Tools 104 Power Monitoring Tools 104 Wireless Survey Tools and Wireless Analyzers 105 Exam Essentials 105 2.2 Given a Scenario, Analyze Metrics and Reports from Monitoring and Tracking Performance Tools 106 Baseline 106 Bottleneck 106 Log Management 106 Graphing 107 Utilization 108 Link Status 109 Interface Monitoring 109 Exam Essentials 109 2.3 Given a Scenario, Use Appropriate Resources to Support Configuration Management 110 Archives/Backups 110 Baselines 110 OnBoarding and OffBoarding of Mobile Devices 110 NAC 111 Documentation 111 Exam Essentials 112 2.4 Explain the Importance of Implementing Network Segmentation 112 SCADA 113 Legacy Systems 113 Separate Private/Public Networks 113 Honeypot/Honeynet 113 Testing Lab 114 Load Balancing 114 Performance Optimization 114 Security 114 Compliance 115 Exam Essentials 115 2.

5 Given a Scenario, Install and Apply Patches and Updates 116 OS Updates 116 Firmware Updates 116 Driver Updates 117 Feature Changes/Updates 118 Major vs. Minor Updates 118 Vulnerability Patches 118 Upgrading vs. Downgrading 118 Exam Essentials 118 2.6 Given a Scenario, Configure a Switch Using Proper Features 119 VLAN 119 Spanning Tree (802.1d) and Rapid Spanning Tree (802.1w) 120 Interface Configuration 121 Default Gateway 124 PoE and PoE+ (802.3af, 802.3at) 124 Switch Management 124 Managed vs.

Unmanaged 124 Exam Essentials 124 2.7 Install and Configure Wireless LAN Infrastructure and Implement the Appropriate Technologies in Support of Wireless Capable Devices 125 Small Office/Home Office Wireless Router 125 Wireless Access Points 126 Wireless Bridge 126 Site Surveys 126 Frequencies 127 Channels 127 Goodput 127 Connection Types 127 Antenna Placement 128 Antenna Types 128 MIMO/MUMIMO 129 SSID (Enable/Disable) 129 Topologies 129 Mobile Devices 131 Exam Essentials 131 Review Questions 133 Chapter 3 Domain 3.0 Network Security 135 3.1 Compare and Contrast Risk Related Concepts 141 Disaster Recovery 141 Business Continuity 142 Battery Backups/UPS 142 First Responders 142 Data Breach 143 End User Awareness and Training 143 Single Point of Failure 143 Adherence to Standards and Polices 143 Vulnerability Scanning 144 Penetration Testing 144 Exam Essentials 144 3.2 Compare and contrast common network vulnerabilities and threats 145 Attacks/Threats 145 Vulnerabilities 152 Exam Essentials 153 3.3 Given a Scenario, Implement Network Hardening Techniques 154 Antimalware Software 155 Switch Port Security 155 Security Policies 156 Disable Unneeded Network Services 156 Use Secure Protocols 156 Access Lists 156 Wireless Security 157 User Authentication 159 Hashes 162 Exam Essentials 162 3.4 Compare and Contrast Physical Security Controls 163 Mantraps 164 Network Closets 164 Video Monitoring 164 Door Access Controls 164 Proximity Readers/Key Fob 164 Biometrics 165 Keypad/Cypher Locks 165 Security Guard 165 Exam Essentials 165 3.5 Given a Scenario, Install and Configure a Basic Firewall 165 Types of Firewalls 166 Settings/Techniques 167 Exam Essentials 169 3.

6 Explain the Purpose of Various Network Access Control Methods 169 802.1x and Posture Assessment 170 Guest Network 170 Persistent vs. Nonpersistent Agents 170 Quarantine Network 170 Edge vs. Access Control 171 Exam Essentials 171 3.7 Summarize Basic Forensic Concepts 171 First Responder 172 Secure the Area 172 Document the Scene 172 eDiscovery 172 Exam Essentials 173 Review Questions 174 Chapter 4 Domain 4.0 Troubleshooting 177 4.1 Given a Scenario, Implement the Following Network Troubleshooting Methodology 183 Identify the Problem 183 Establish Theory of Probable Cause 184 Test the Theory to Determine Cause 185 Establish a Plan of Action to Resolve the Problem and Identify Potential Effects 185 Implement the Solution or Escalate as Necessary 185 Verify Full System Functionality and If Applicable Implement Preventive Measures 186 Document Findings, Actions, and Outcomes 186 Exam Essentials 186 4.2 Given a Scenario, Analyze and Troubleshoot the Output of Troubleshooting Tools 186 Ipconfig/Ifconfig 187 Netstat 188 Ping/Ping6 190 Tracert/Traceroute 190 Nbtstat 191 Nslookup 192 ARP 193 Mac Address Lookup Table 194 Pathping 195 Line Testers/Certifiers 195 Multimeter 195 Cable Tester 196 Toner Probe 197 Speed Test Sites 198 Looking Glass Sites 198 WiFi Analyzer 199 Protocol Analyzer 199 Exam Essentials 199 4.

3 Given a Scenario, Troubleshoot and Resolve Common Wireless Issues 200 Signal Loss 200 Interference 200 Overlapping/Mismatched Channels 200 SignaltoNoise Ratio 201 Device and Bandwidth Saturation 201 Untested Updates 201 Wrong SSID 201 Power Levels 202 Open Networks 202 Rogue Access Point 202 Wrong Antenna Type 202 Icompatibilities 203 Wrong Encryption 203 Bounce 203