"As a trial lawyer fighting these battles every day, I can tell you that the insurance industry has mutated from a business that was bound by promise and contract to one of profit-through-deception. Feinman focuses the bright light of truth on an industry that, like the financial services industries it is tied to, has run amok. This is a book all Americans need to read."-- John Elliott Leighton, Esq. , chairman, The Academy of Trial Advocacy "Jay Feinman's book shows how, time and again, policyholders with legitimate claims encounter nothing but resistance from insurance companies, leaving people frustrated and angry, and sometimes, destitute. Luckily, he provides some great suggestions about how consumers can fight back. This book is a must-read for anyone who needs insurance to function--and that's everyone!"-- Joanne Doroshow , executive director, Center for Justice & Democracy "Feinman explains how America's premier insurance companies systematically rip off consumers. Do not settle your auto or home insurance claim without reading this book---you could avoid losing hundreds, thousands, or even millions of dollars that you are owed.

"-- J. Robert Hunter , director of insurance, Consumer Federation of America "Jay Feinman has found all the puzzle pieces and fit them into the complete picture of how insurers cheat, who's working to stop them, and what you can do to protect yourself." -- Amy Bach , executive director, United Policyholders.