Introduction Chapter 1. Choosing and Developing Aquatic Programs Aquatic Programs Deciding Which Programs to Offer Enhancing Existing Programs Evaluating Program Quality Deciding When to Drop a Program Summary Review Questions Bibliography Resources Chapter 2. Managing Programs Developing Program Policies Accommodating Children in Locker Rooms Programs for People With Disabilities Organizing Program Registration Organizing Classes Orientation First Day Organization Supervising Instruction Evaluating Students'' Progress Collecting Program Statistics Working With Outside Groups Outside Agency Collaborations Summary Review Questions Bibliography Resources Chapter 3. Promoting Programs and Public Relations Your Audience Key Promotional Points Promotional Outlets Crisis Communications Facility Image Professional Marketing and Public Relations Summary Review Questions Bibliography Resources Chapter 4. Budgeting The Budgeting Process Income Expenses Break-Even Point Managing a Budget Methods of Payment Fiscal Reports Basic Principles of Cash Flow Management Financial Crisis Planning Making Major Purchases Summary Review Questions Bibliography Resources Chapter 5. Developing Staff Staff Positions Volunteers Recruiting Interviewing Potential Staff Skills and Knowledge Evaluation Hiring Supervision Scheduling In-Service Training Staff Retention Career Development Summary Review Questions Bibliography Resources Chapter 6. Lifeguarding Lifeguard Position Description Lifeguard Qualifications Use of Noncertified Staff in an Aquatic Environment Lifeguard Professionalism Technical Aspects of Lifeguarding Lifeguard-EMS Connection Lifeguard Health and Safety Stationing Guards Safety Systems Special Situations Preventing Disease Transmission Lifeguarding in Open Water Environments Lifeguards and Law Enforcement Junior Lifeguards Legal Aspects of Lifeguarding Lifeguard Competitions Summary Review Questions Bibliography Resources Chapter 7. Managing Risks and Planning for Emergencies Risk Management Theory Types of Emergencies Alcohol and the Aquatic Facility Areas of Special Concern Codes and Laws Aquatic Facility Rules Emergency Equipment Emergency Reporting Forms Developing Emergency Plans Informing Next of Kin Dealing With Critical Incident Stress Legal Issues Summary Review Questions Bibliography Resources Chapter 8.

Managing Water Chemistry and Filtration Circulation Filtration Cleaning the Pool Bottom Water Testing Water Chemistry Disease Transmission Water Temperature Langlier Saturation Index Common Water Problems Pool Operator Training Summary Review Questions Bibliography Resources Chapter 9. Managing Facility Operations Security Safety and Sanitation Procedures Contracted Maintenance and Cleaning Chemical Safety Electrical Safety Fire Safety Special Attraction Safety Equipment Inventory and Maintenance Fecal and Vomit Contamination Cleanup Procedures Spas and Hot Tubs Energy Conservation Winterizing Outdoor Swimming Pools Record Keeping Summary Review Questions Bibliography Resources Appendix A. Aquatic-Related Agencies Appendix B. State Bathing Code Contact List Appendix C. Aquatic and Safety Equipment Sources Appendix D. Aquatics Forms Glossary of Aquatic Terms Index About the Author.