Chapter 1: Human Communication New section emphasizing the importance of critical thinking as an essential skill in effective communication New section on Freedom of Speech that includes National Communication Association Credo for a Free and Responsible Communication in a Democratic Society Mediated Communication in Action: Social Media Madness Chapter 2: Understanding Your Self New model for the development of self-concept, focusing on four key factors: social comparison, social judgments, self-observation, and self-identification New section on Self-Presentation including self-monitoring and self-presentation competencies Mediated Communication in Action: Creating, Deceiving, and Revealing Yourself Online Chapter 3: Adapting to Others Expanded discussion of masculine-feminine cultural dimensions as gender expectations Expanded number of examples focusing on communicating within and across cultures (e.g., individualistic words in American political campaigns, male/female interaction in Muslim cultures) Mediated Communication in Action: The International Digital Revolution Chapter 4: Listening Expanded discussion of HURIER Model of Listening (Hearing, Understanding, Remembering, Interpreting, Evaluating, Responding) New research on listening Mediated Communication in Action: Listening Online Chapter 5: Verbal Communication New section on powerful and powerless language Expanded discussion on the power of naming Mediated Communication in Action: How''s Your Netspeak? Chapter 6: Nonverbal Communication Mediated Communication in Action: Expressing Emotions Online Chapter 7:Understanding Interpersonal Relationships New section on empathic listening Expanded discussion on coping with jealousy Mediated Communication in Action: How Many Friends Do You Need? Mediated Communication in Action: Smart Phone Etiquette Chapter 8: Improving Interpersonal Communication New organization to emphasize interpersonal communication strategies Expanded discussion of communication strategies that enhance relationships New section on regulating your emotions (e.g., reducing personal stress; reacting constructively during conflicts) Mediated Communication in Action: Resolving Online Conflicts Chapter 9: Professional Relationships New section on the nature of professionalism New section on the quality of on-the-job communication New section on difficult behavior at work New section on interviewing pitfalls and best practices Mediated Communication in Action: Are You Tweeting Away Your Career? Chapter 10: Working in Groups New section on types of conflict in groups Expanded discussion on promoting group cohesion Mediated Communication in Action: Working in Virtual Groups Chapter 11: Group Decision Making and Problem Solving New Section on Group Deliberation Mediated Communication in Action: Decision Making and Problem Solving in Virtual Groups Chapter 12: Planning Your Presentation Expanded discussion on audience ethics New up-to-date examples from contemporary speeches and presentations (e.g., Cardinal Bergoglio''s (Pope Francis) address to the General Congregation of Cardinals; speech by Myanmar democracy leader Aung San Suu Kyi) Mediated Communication in Action: Web-Based Presentations Chapter 13: Content and Organization Mediated Communication in Action: Getting Wiser about Wikipedia Expanded section on Mind Mapping as an organizational tool New up-to-date examples of different types of supporting material Chapter 14: Language and Delivery Expanded discussion of expressiveness--the vitality, variety, and sincerity of a speaker''s delivery New up-to-date examples of language and delivery skills in contemporary speeches and presentations (e.g.

, Pakistani teenager Malala Yousafzai''s address to the United NationsGeneral Assembly, President Barack Obama, Remarks at a Memorial Service for the Victims of the Shooting in Tucson, Arizona) Mediated Communication in Action: Master the Microphone Chapter 15: Speaking to Inform Enhanced coverage of audience analysis in informative presentations New section on adapting humor to different cultural groups New up-to-date examples from contemporary speeches and presentations (e.g., rumors and reporting errors following the Boston Marathon bombing, Lifestyle Lift® and Fitness/Workout DVD Infomercials) New strategies for identify an appropriate value step for an informative presentation Mediated Communication in Action: Fact and Fiction Go Viral Chapter 16: Speaking to Persuade New up-to-date examples from contemporary speeches and presentations (e.g., First Lady Michele Obama''s address to Chicago business leaders on the shooting death of an innocent teenager, TOMS shoes'' humanitarian "One for One" campaign) Mediated Communication in Action: The Persuasive Power of Social Media.