List of figures and tables Preface About the author Part 1: Change management Chapter 1: Change management in libraries Abstract. 1.1 Why change management? 1.2 Structure of the book Chapter 2: Change management Abstract. 2.1 Change management in general 2.2 Phases of a change process 2.3 Elements of change management Part 2: Change management in practice Chapter 3: When does change need change management? Abstract.

3.1 Case studies of change projects in academic and public libraries 3.2 Change projects described by leaders 3.3 Asking change managers for another view on change projects Chapter 4: Implementation of a library RFID management system Abstract. 4.1 Implementation of a library RFID management system in an academic library 4.2 Implementation of a library RFID management system in public libraries Chapter 5: Merging libraries and implementing quality management Abstract. 5.

1 Merger of three public libraries including a relocation process 5.2 Implementing a quality management system in an academic library 5.3 Merger of two academic libraries using the quality management system as a tool to support the transition 5.4 Merger of academic libraries and an implementation of TQM with a certification process followed by a reorganisation including downsizing Chapter 6: Relocation processes and reduction of space Abstract. 6.1 Relocation of a public library 6.2 Reduction of space in academic libraries Chapter 7: Changes in the management of a library Abstract. 7.

1 Changes resulting from the announcement of a new director in an academic library 7.2 Management restructuring across the whole organisation for a less hierarchical structure in an academic library Chapter 8: Case studies of change projects described by change managers Abstract. 8.1 Implementation of a library RFID management system in a public library 8.2 Merger of an academic library with an information service provider 8.3 Change as day-to-day business in an academic library Part 3: Change management and leadership Chapter 9: Change - what can go wrong and how to do it right Abstract. 9.1 Leaders 9.

2 Staff 9.3 Goals 9.4 Time Chapter 10: What kind of leadership does change management need? Abstract. 10.1 New aspects of leadership in reference to change management 10.2 New leaders as a result of change Chapter 11: Leaders as change managers Abstract. 11.1 Change managers/change agents 11.

2 Transformational leadership 11.3 Transactional leadership Chapter 12: Useful tips for the management of libraries in times of change Abstract. 12.1 Opportunities during the change process 12.2 Communication - say it loud and clear 12.3 There are people working in the team(s) or department(s) affected by a deliberate large-scale change 12.4 Change management 12.5 Learning throughout the change process 12.

6 Scheduling 12.7 Things that can't be changed Appendix References Index.