Introduction xxvii Assessment Test lxxxii Part I 220- 1101 1 Chapter 1 Motherboards, Processors, and Memory 3 Understanding Motherboards 7 Motherboard Form Factors 7 System Board Components 10 Understanding Processors 42 CPU Architecture 43 CPU Characteristics 45 Understanding Memory 49 Important Memory Terms 50 Types of Memory 54 Memory Packaging 59 Understanding Cooling Systems 63 Fans 63 Memory Cooling 66 Hard Drive Cooling 67 Chipset Cooling 67 CPU Cooling 67 Summary 71 Exam Essentials 71 Review Questions 73 Performance-Based Question 1 77 Performance-Based Question 2 78 Chapter 2 Expansion Cards, Storage Devices, and Power Supplies 79 Installing and Configuring Expansion Cards 81 Video 82 Multimedia 83 Network Interface Card 85 Input/Output 87 Adapter Configuration 88 Understanding Storage Devices 89 Hard Disk Drive Systems 90 Solid- State Drives 96 Raid 104 Removable Storage and Media 107 Installing, Removing, and Configuring Storage Devices 114 Understanding Power Supplies 118 Power Supply Input 119 Power Supply Output and Ratings 120 Power Connectors 121 Modular Power Supplies 125 Redundant Power Supplies 126 Replacing Power Supplies 129 AC Adapters as Power Supplies 130 Summary 131 Exam Essentials 131 Review Questions 133 Performance-Based Question 137 Chapter 3 Peripherals, Cables, and Connectors 139 Understanding Cables and Connectors 140 Video Devices 141 Audio Devices 154 Input and Output Devices 156 Storage Devices 159 Understanding Cables and Connectors 160 Peripheral Cables and Connectors 160 Serial Ports 169 Video Cables and Connectors 170 Hard Drive Cables and Connectors 178 Summary 184 Exam Essentials 185 Review Questions 186 Performance-Based Question 190 Chapter 4 Printers and Multifunction Devices 191 Understanding Print Technologies and Imaging Processes 193 Impact Printers 194 Inkjet Printers 196 Laser Printers 205 Thermal Printers 217 3D Printers 218 Installing and Maintaining Printers 223 Printer Interface Components 224 Installing and Sharing Local Printers 229 Installing and Sharing Networked Printers 241 Performing Printer Maintenance 251 Installing Printer Upgrades 257 Summary 262 Exam Essentials 262 Review Questions 264 Performance-Based Question 268 Chapter 5 Networking Fundamentals 269 Understanding Networking Principles 271 Network Types 272 Primary Network Components 279 Network Operating Systems 283 Network Resource Access 283 Network Topologies 286 Rules of Communication 290 Identifying Common Network Hardware 295 Network Interface Cards 295 Cables and Connectors 299 Networking Components 314 Summary 324 Exam Essentials 324 Review Questions 327 Performance-Based Question 331 Chapter 6 Introduction to TCP/IP 333 Understanding TCP/IP 335 TCP/IP Structure 336 Understanding IP Addressing 346 Understanding DHCP and DNS 356 IPv6 365 Understanding Virtual Networks 368 Virtual Local Area Networks 368 Virtual Private Networks 370 Summary 372 Exam Essentials 372 Review Questions 374 Performance-Based Question 378 Chapter 7 Wireless and SOHO Networks 379 Understanding Wireless Networking Technologies 381 802.11 Networking Standards 382 Bluetooth Networking 393 Long- Range Fixed Wireless 396 Radio Frequency Networking Standards 398 Installing and Configuring SOHO Networks 402 Keys to Planning a Network 402 Choosing an Internet Connection 404 Choosing Internal Network Connections 418 Installing the Network Infrastructure 422 Configuring Wireless Routers and Access Points 433 Summary 449 Exam Essentials 449 Review Questions 451 Performance-Based Question 455 Chapter 8 Network Services, Virtualization, and Cloud Computing 457 Understanding Network Services 459 Server Roles 460 Internet Appliances 473 Legacy/Embedded Systems 480 Internet of Things Devices 482 Understanding Virtualization and Cloud Computing 487 Concepts of Cloud Computing 488 Concepts of Virtualization 499 Summary 515 Exam Essentials 516 Review Questions 518 Performance-Based Question 522 Chapter 9 Laptop and Mobile Device Hardware 523 Working with Laptop and Mobile Device Hardware 526 Understanding the Differences between Device Types 526 Disassembling and Reassembling Laptops 531 Installing and Configuring Laptop Hardware 535 Setting Up and Configuring Accessories and Ports 580 Summary 584 Exam Essentials 585 Review Questions 586 Performance-Based Question 590 Chapter 10 Mobile Connectivity and Application Support 591 Understanding Mobile Connectivity 593 Understanding Cellular Networking Standards 595 Using Cellular Data Connections 597 Establishing Wi- Fi Connectivity 608 Establishing Bluetooth Connectivity 622 Understanding Mobile App Support 635 Understanding Location Services 635 Understanding Mobile Device and App Management 641 Configuring Mobile Device Synchronization 654 Syncing Android Devices 666 Summary 668 Exam Essentials 668 Review Questions 670 Performance-Based Question 674 Chapter 11 Troubleshooting Methodology and Resolving Core Hardware Problems 675 Using the Troubleshooting Best Practice Methodology 678 Step 1: Identify the Problem 678 Step 2: Establish a Theory 683 Step 3: Test the Theory 684 Step 4: Establish a Plan of Action 687 Step 5: Verify Functionality 688 Step 6: Document Findings 689 Troubleshooting Motherboards, CPUs, RAM, and Power Problems 690 Identifying General Hardware Symptoms and Causes 691 Identifying BIOS/UEFI and POST Routine Problems 696 Identifying Motherboard and CPU Problems 700 Identifying Memory Issues 702 Identifying Power Supply Problems 705 Summary 708 Exam Essentials 709 Review Questions 711 Performance-Based Question 715 Chapter 12 Hardware and Network Troubleshooting 717 Troubleshooting Storage Drives and RAID Arrays 721 Lights and Sounds 722 Devices Not Found 723 Performance Issues 724 S.M.A.R.T. Diagnostics 725 RAID Issues 729 Optical Drive Issues 730 Troubleshooting Video, Projector, and Display Issues 731 Video Input Issues 731 Video Image Problems 732 Other Display Issues 735 Troubleshooting Common Mobile Device Issues 737 Power and Heat Issues 738 Input Problems 741 Connectivity Issues 743 Physical Damage and Malware 748 Troubleshooting Printer Problems 751 Impact Printer Problems 752 Inkjet Printer Problems 755 Laser Printer Problems 759 Managing Print Jobs 772 Troubleshooting Networking Problems 779 Using Network Troubleshooting Tools 779 Resolving Connectivity Issues 799 Summary 806 Exam Essentials 806 Review Questions 809 Performance-Based Question 813 Part II 220- 1102 815 Chapter 13 Operating System Basics 817 Understanding Operating Systems 819 Operating System Terms and Concepts 821 Operating Systems 823 Minimum System Requirements 828 Understanding Applications 830 System Requirements for Applications 830 Application Installation 832 Security Considerations 835 Other Considerations for New Applications 835 Introduction to Windows 10 836 Windows Editions 836 Windows Features 840 The Windows Interface 851 What''s in a Window? 864 File Management 867 Preparing for the Exam 871 Summary 872 Exam Essentials 872 Review Questions 874 Performance- Based Question 878 Chapter 14 Windows Configuration 879 Interacting with Operating Systems 882 Task Manager 882 Microsoft Management Console 888 Additional Tools 899 Control Panel 905 Windows Settings 937 The Windows Registry 960 Disk Management 962 Getting Disks Ready to Store Files and Programs 963 Checking the Health of Hard Disks and Optimizing Their Performance 969 Summary 970 Exam Essentials 970 Review Questions 972 Performance- Based Question 976 Chapter 15 Windows Administration 977 Installing and Upgrading Windows 980 Windows Installation Options 982 The Installation Process 984 The Upgrade Process 1002 Repair Installation 1006 Recovery Partition 1007 Side- by- Side Upgrading Windows 10/11 1007 Image Deployment 1008 Upgrading Editions of Windows 1008 Security and Feature Updates 1008 Installation/Upgrade Boot Options 1011 Considerations 1012 Command- Line Tools 1013 Networking in Windows 1030 Networking Models 1030 User Authentication 1034 Establishin.