Introduction xix Assessment Test xxv Chapter 1 Cloud Principles and Design 1 Understanding Cloud Principles 2 Virtualization 5 Service Models 9 Deployment Models 16 Cloud Characteristics 17 Shared Responsibility Model 19 Exploring Cloud Design 21 Redundancy and High Availability 22 Disaster Recovery 25 Summary 27 Exam Essentials 27 Written Lab 29 Review Questions 30 Chapter 2 Cloud Networking and Storage 35 Understanding Cloud Networking Concepts 36 Networking: A Quick Primer 37 Connecting to the Cloud 39 Cloud Networking Services 47 Understanding Cloud Storage Technologies 57 How Cloud Storage Works 57 Cloud-Based Storage Providers 59 Cloud Storage Terminology 59 Content Delivery Networks 68 Summary 70 Exam Essentials 70 Written Lab 72 Review Questions 73 Chapter 3 Assessing Cloud Needs 77 Using Cloud Assessments 79 Gathering Current and Future Requirements 80 Using Baselines 85 Running a Feasibility Study 86 Conducting a Gap Analysis 86 Using Reporting 88 Understanding Benchmarks 88 Creating Documentation and Diagrams 89 Understanding Cloud Services 91 Identity Access Management 91 Cloud-Native Applications 95 Data Analytics 97 Digital Marketing 100 Autonomous Environments 103 Internet of Things 104 Blockchain 110 Subscription Services 113 Collaboration 114 VDI 115 Self-Service 117 Summary 118 Exam Essentials 118 Written Lab 121 Review Questions 122 Chapter 4 Engaging Cloud Vendors 127 Understanding Business and Financial Concepts 129 Expenditures and Costs 129 Licensing Models 132 Human Capital 135 Professional Services 136 Finding and Evaluating Cloud Vendors 138 Gathering Information 138 Performing Evaluations 144 Negotiating Contracts and Billing 146 Choosing a Migration Approach 150 Migration Principles 150 Lift and Shift 152 Rip and Replace 153 Hybrid and Phased Migrations 153 Summary 154 Exam Essentials 155 Written Lab 156 Review Questions 158 Chapter 5 Management and Technical Operations 163 Explain Aspects of Operating within the Cloud 166 Data Management 166 Availability 169 Disposable Resources 173 Monitoring and Visibility 175 Optimization 176 Explain DevOps in Cloud Environments 180 Provisioning 182 Continuous Integration/Continuous Delivery 185 Testing in QA Environments 186 Configuration Management 188 API Integration 193 Financial Planning of Cloud Resources 194 Storage 194 Network 197 Compute 198 Chargebacks 199 Maintenance 200 Instances 201 Licensing Types 204 License Quantity 206 Summary 207 Exam Essentials 207 Written Lab 210 Review Questions 211 Chapter 6 Governance and Risk 215 Recognize Risk Management Concepts Related to Cloud Services 217 Risk Assessment 219 Risk Response 225 Documentation 227 Vendor Lock-in 230 Data Portability 231 Explain Policies or Procedures 233 Standard Operating Procedures 234 Change Management 235 Resource Management 237 Security Policies 238 Access and Control Policies 240 Department-Specific Policies 242 Communication Policies 243 Summary 244 Exam Essentials 245 Written Lab 246 Review Questions 248 Chapter 7 Compliance and Security in the Cloud 253 Identify the Importance and Impacts of Compliance in the Cloud 255 Data Sovereignty 256 Regulatory Concerns 258 Industry-Based Requirements 260 International Standards 265 Certifications 269 Explain Security Concerns, Measures, or Concepts of Cloud Operations 270 Threat 270 Vulnerability 272 Security Assessments 273 Data Security 278 Application and Infrastructure Security 290 Summary 293 Exam Essentials 294 Written Lab 296 Review Questions 298 Appendix A Answers to Written Labs 303 Chapter 1: Cloud Principles and Design 304 Chapter 2: Cloud Networking and Storage 304 Chapter 3: Assessing Cloud Needs 304 Chapter 4: Engaging Cloud Vendors 305 Chapter 5: Management and Technical Operations 305 Chapter 6: Governance and Risk 306 Chapter 7: Compliance and Security in the Cloud 306 Appendix B Answers to Review Questions 307 Chapter 1: Cloud Principles and Design 308 Chapter 2: Cloud Networking and Storage 310 Chapter 3: Assessing Cloud Needs 312 Chapter 4: Engaging Cloud Vendors 315 Chapter 5: Management and Technical Operations 317 Chapter 6: Governance and Risk 319 Chapter 7: Compliance and Security in the Cloud 321 Index 323.