Introduction xxxiii Assessment Test for Exam 220-1001 lxxvi Assessment Test for Exam 220-1002 lxxxvii Part I 220-1001 1 Chapter 1 Motherboards, Processors, and Memory 3 Understanding Motherboards 5 Understanding Processors 38 Understanding Memory 44 Understanding Cooling Systems 59 Summary 68 Exam Essentials 68 Review Questions 70 Performance-Based Question 1 74 Performance-Based Question 2 74 Chapter 2 Internal Expansion, Storage Devices, and Power Supplies 75 Installing and Configuring Expansion Cards 77 Understanding Storage Devices 84 Understanding Power Supplies 113 Summary 124 Exam Essentials 124 Review Questions 126 Performance-Based Question 130 Chapter 3 Peripherals and Connectors 131 Understanding Cables and Connectors 133 Understanding Uses of Peripheral Devices 161 Summary 194 Exam Essentials 195 Review Questions 197 Performance-Based Question 201 Chapter 4 Custom PC Configurations 203 Exploring Custom Configurations 205 Thin Clients 221 Summary 228 Exam Essentials 229 Review Questions 230 Performance-Based Question 234 Chapter 5 Installing and Configuring Printers 235 Understanding Print Technologies and Imaging Processes 237 Installing and Maintaining Printers 267 Summary 303 Exam Essentials 303 Review Questions 305 Performance-Based Question 308 Chapter 6 Networking Fundamentals 309 Understanding Networking Principles 311 Identifying Common Network Hardware 333 Summary 357 Exam Essentials 357 Review Questions 359 Performance-Based Question 362 Chapter 7 Introduction to TCP/IP 363 Understanding TCP/IP 365 Summary 395 Exam Essentials 396 Review Questions 398 Performance-Based Question 402 Chapter 8 Installing Wireless and SOHO Networks 403 Understanding Wireless Networking Technologies 406 Installing and Configuring SOHO Networks 426 Summary 478 Exam Essentials 478 Review Questions 480 Performance-Based Question 484 Chapter 9 Network Services, Virtualization, and Cloud Computing 485 Understanding Network Services 487 Understanding Virtualization and Cloud Computing 511 Summary 533 Exam Essentials 534 Review Questions 536 Performance-Based Question 539 Chapter 10 Understanding Laptops 541 Working with Laptops 543 Input Devices 566 Internal Expansion 575 Laptop Displays 580 External Peripherals 591 Summary 595 Exam Essentials 595 Review Questions 597 Performance-Based Question 600 Chapter 11 Understanding Mobile Devices 601 Understanding Mobile Devices 603 Summary 635 Exam Essentials 635 Review Questions 637 Performance-Based Question 640 Chapter 12 Mobile Device Connectivity and Synchronization 641 Understanding Network Connectivity and Email 643 Configuring Mobile Device Synchronization 687 Summary 699 Exam Essentials 700 Review Questions 702 Performance-Based Question 706 Chapter 13 Troubleshooting Methodology and Resolving Core Hardware Problems 707 Using the Troubleshooting Best Practice Methodology 710 Troubleshooting Core Hardware Issues 721 Summary 735 Exam Essentials 736 Review Questions 737 Performance-Based Question 741 Chapter 14 Hardware and Network Troubleshooting 743 Troubleshooting Storage and Video Problems 748 Troubleshooting Common Mobile Device Issues 758 Troubleshooting Printer Problems 772 Troubleshooting Networking Problems 797 Summary 819 Exam Essentials 820 Review Questions 823 Performance-Based Question 826 Part II 220-1002 827 Chapter 15 Operating System Basics 829 Understanding Operating Systems 831 Preparing for the Exam 866 Summary 869 Exam Essentials 869 Review Questions 871 Performance-Based Question 874 Chapter 16 Operating System Administration 875 Interacting with Operating Systems 877 Administrative Tools 917 Disk Management 938 Summary 945 Exam Essentials 945 Review Questions 947 Performance-Based Question 950 Chapter 17 Working with Windows 10 951 Introduction to Windows 10 953 Installing Windows 10 968 Booting the Windows 10 Operating System 995 Windows Applications 999 Networking in Windows 10 1003 Summary 1011 Exam Essentials 1012 Review Questions 1013 Performance-Based Question 1016 Chapter 18 Working with Windows 8/8.1 1017 Windows Editions 1018 Installing Windows 8 1025 Windows 8 Boot Methods 1032 Summary 1035 Exam Essentials 1035 Review Questions 1036 Performance-Based Question 1040 Chapter 19 Working with Windows 7 1041 Windows 7 Editions 1043 Installing Windows 7 1050 Booting the Windows 7 Operating System 1056 Windows 7 Features 1059 System Restore 1059 Windows Defender 1060 Windows Firewall 1060 Action Center 1064 Windows 7 Administrative Tools 1066 Windows 7 Control Panel Utilities 1073 Networking and Windows 7 1081 Summary 1090 Exam Essentials 1090 Review Questions 1091 Performance-Based Question 1094 Chapter 20 Working with macOS and Linux 1095 Best Practices 1096 Tools 1102 Features 1104 Basic Linux Commands 1109 Summary 1120 Exam Essentials 1121 Review Questions 1122 Performance-Based Question 1126 Chapter 21 Scripting and Remote Access 1127 Scripting 1128 Remote Access 1146 Summary 1151 Exam Essentials 1151 Review Questions 1152 Performance-Based Question 1155 Chapter 22 Security Concepts 1157 Physical Security Concepts 1161 Logical Security 1171 Network Policies 1185 Common Security Threats 1187 Common Software Threats 1196 Mitigating Software Threats 1203 Destruction and Disposal Methods 1212 Securing a SOHO Network (Wireless) 1216 Securing a SOHO Network (Wired) 1221 Summary 1225 Exam Essentials 1225 Review Questions 1227 Performance-Based Question 1230 Chapter 23 Securing Operating Systems 1231 Workstation Security Best Practices 1233 Working with Windows OS Security Settings 1247 Mobile Device Security 1265 Summary 1274 Exam Essentials 1275 Review Questions 1276 Performance-Based Question 1280 Chapter 24 Troubleshooting Operating Systems and Security 1281 Troubleshooting Microsoft Windows OS Problems 1283 Troubleshooting Security Issues 1329 Best Practices for Malware Removal 1339 Troubleshooting Mobile Issues 1346 Troubleshooting Mobile Security Issues 1355 Summary 1360 Exam Essentials 1360 Review Questions 1362 Performance-Based Question 1366 Chapter 25 Documentation and Professionalism 1367 Documentation and Change Management 1370 Disaster Prevention and Recovery 1384 Demonstrating Professionalism 1395 Summary 1408 Exam Essentials 1408 Review Questions 1409 Performance-Based Question 1412 Chapter 26 Safety and Environmental Concerns 1413 Understanding Safety Procedures 1416 Understanding Environmental Controls 1437 Understanding Policies, Licensing, and Privacy 1453 Summary 1464 Exam Essentials 1464 Review Questions 1466 Performance-Based Question 1470 Appendix A Answers to Review Questions 1471 Chapter 1: Motherboards, Processors, and Memory 1472 Chapter 2: Internal Expansion, Storage Devices, and Power Supplies 1474 Chapter 3: Peripherals and Connectors 1476 Chapter 4: Custom PC Configurations 1478 Chapter 5: Installing and Configuring Printers 1480 Chapter 6: Networking Fundamentals 1481 Chapter 7: Introduction to TCP/IP 1483 Chapter 8: Installing Wireless and SOHO Networks 1484 Chapter 9: Network Services, Virtualization, and Cloud Computing 1486 Chapter 10: Understanding Laptops 1488 Chapter 11: Understanding Mobile Devices 1490 Chapter 12: Mobile Device Connectivity and Synchronization 1492 Chapter 13: Troubleshooting Methodology and Resolving Core Hardware Problems 1494 Chapter 14: Hardware and Network Troubleshooting 1496 Chapter 15: Operating System Basics 1498 Chapter 16: Operating System Administration 1499 Chapter 17: Working with Windows 10 1501 Chapter 18: Working with Windows 8/8.1 1503 Chapter 19: Working with Windows 7 1505 Chapter 20: Working with macOS and Linux 1507 Chapter 21: Scripting and Remote Access 1509 Chapter 22: Security Concepts 1511 Chapter 23: Securing Operating Systems 1514 Chapter 24: Troubleshooting Operating Systems and Security 1516 Chapter 25: Documentation and Professionalism 1518 Chapter 26: Safety and Environmental Concerns 1521 Appendix B Answers to Performance-Based Questions 1525 Chapter 1: Motherboards, Processors, and Memory 1526 Answer to Performance.