Introduction xxix Assessment Test lvii Part I - 220 ]901 1 Chapter 1 Motherboards, Processors, and Memory 3 Identifying Components of Motherboards 5 System Board Form Factors 6 System Board Components 8 Identifying Purposes and Characteristics of Processors 32 Identifying Purposes and Characteristics of Memory 38 Important Memory Terms 38 Types of Memory 43 Memory Packaging 50 Identifying Purposes and Characteristics of Cooling Systems 54 Fans 54 Memory Cooling 58 Hard Drive Cooling 58 Chipset Cooling 58 CPU Cooling 59 Summary 63 Exam Essentials 63 Review Questions 65 Performance ]Based Question 1 69 Performance ]Based Question 2 69 Chapter 2 Storage Devices and Power Supplies 71 Identifying Purposes and Characteristics of Storage Devices 72 Hard Disk Drive Systems 72 Solid-State Drives 77 Optical Storage Drives 79 Drive Interfaces and RAID 85 Removable Storage and Media 89 Installing, Removing, and Configuring Storage Devices 95 Identifying Purposes and Characteristics of Power Supplies 98 Dual-Rail Architecture 99 Power and Voltage Ratings 99 Power Connectors 100 Replacing Power Supplies 106 AC Adapters as Power Supplies 107 Summary 108 Exam Essentials 108 Review Questions 109 Performance-Based Question 112 Chapter 3 Peripherals and Expansion 113 Installing and Configuring Expansion Cards 117 Video 118 Multimedia 119 I/O 120 Communications 120 Adapter Configuration 126 Identifying Characteristics of Connectors and Cables 126 Device Connector Types 127 Common Peripheral Cables and Their Interfaces 134 Video Display Cables and Connectors 146 Input Devices 157 Mouse 158 Touchpad 159 Keyboard 161 Scanner 163 Barcode Reader 165 Digitizer 166 Biometric Devices 167 Gamepads and Joysticks 168 Motion Sensor 168 Smart Card Reader 169 Multimedia Input Devices 170 Output Devices 173 Printers 174 Speakers 174 Display Devices 174 Input and Output Devices 174 Touchscreens 175 KVM Switch 175 Smart TV 176 Set-Top Box 177 Summary 177 Exam Essentials 178 Review Questions 179 Performance-Based Questions 182 Chapter 4 Display Devices 183 Understanding Display Types and Settings 184 Video Display Types 184 Adjusting Display Settings 195 Understanding Video Standards and Technologies 205 Video Standards 205 Advanced Video Resolutions and Concepts 207 Summary 212 Exam Essentials 213 Review Questions 214 Performance ]Based Question 217 Chapter 5 Custom Configurations 219 Standard Thick Clients 222 Graphic and CAD/CAM Design Workstations 223 CPU Enhancements 223 Video Enhancements 224 Maximized RAM 224 Audio/Video Editing Workstations 225 Video Enhancements 225 Specialized Audio 226 Specialized Hard Drives 226 Virtualization Workstations 227 CPU Enhancements 228 Maximized RAM 228 Gaming PCs 230 CPU Enhancements 230 Video Enhancements 231 Specialized Audio 231 Enhanced Cooling 232 Home Theater PCs 232 Video Enhancements 234 Specialized Audio 234 Special Chassis and TV Tuner 234 Thin Clients 235 Home Server PCs 236 Media Streaming Capabilities 237 File and Print Sharing Services 240 Gigabit NIC 240 RAID Array 241 Summary 241 Exam Essentials 241 Review Questions 243 Performance-Based Question 246 Chapter 6 Networking Fundamentals 247 Understanding Networking Principles 249 Understanding Networking Fundamentals 250 Identifying Common Network Hardware 270 Network Interface Cards (NICs) 270 Cables and Connectors 272 Networking Components 284 Summary 289 Exam Essentials 290 Review Questions 292 Performance-Based Question 295 Chapter 7 Introduction to TCP/IP 297 Understanding TCP/IP 299 TCP/IP Structure 300 Understanding IP Addressing 308 Summary 322 Exam Essentials 323 Review Questions 324 Performance-Based Question 327 Chapter 8 Installing Wireless and SOHO Networks 329 Understanding Wireless Networking 331 802.11 Networking Standards 332 802.11 Devices 338 Wireless Encryption Methods 339 Installing and Configuring SOHO Networks 341 Choosing Connection Types 341 Installing the Network 363 Configuring a Wireless Router 373 Summary 386 Exam Essentials 387 Review Questions 388 Performance-Based Question 391 Chapter 9 Understanding Laptops 393 Understanding Laptop Architecture 396 Laptops vs. Desktops 396 Laptop Case 398 Motherboards and Processors 399 Memory 402 Storage 403 Input Devices 406 Expansion Buses and Ports 414 Docking Stations 422 Power Systems 424 Laptop Displays 427 Cable Locks 431 Disassembling and Reassembling Laptops 432 Using the Right Tools 432 Replacing Laptop Components 434 Summary 448 Exam Essentials 448 Review Questions 450 Performance-Based Question 453 Chapter 10 Understanding Mobile Devices 455 Understanding Mobile Devices 457 Characteristics of Mobile Devices 458 Tablets 461 Smartphones 463 Phablets 469 e-Readers 471 GPS 473 Smart Cameras 476 Wearable Technology Devices 477 Connection Types 484 Mobile Device Accessories 490 Summary 492 Exam Essentials 492 Review Questions 494 Performance-Based Question 497 Chapter 11 Installing and Configuring Printers 499 Understanding Print Technologies and Imaging Processes 502 Impact Printers 503 Inkjet 505 Laser Printers 513 Thermal Printers 524 Virtual Printers 525 Installing and Configuring Printers 527 Printer Interface Components 527 Installing and Sharing Local Printers 532 Installing and Sharing Networked Printers 542 Performing Printer Maintenance and Upgrades 550 Performing Printer Maintenance 551 Installing Printer Upgrades 556 Summary 559 Exam Essentials 560 Review Questions 562 Performance-Based Question 565 Chapter 12 Hardware and Network Troubleshooting 567 Troubleshooting Core Hardware Issues 574 Troubleshooting Motherboards, CPUs, RAM, and Power Problems 575 Troubleshooting Storage Device Problems 588 Troubleshooting Video Issues 593 Troubleshooting Mobile Devices, Printers, and Networking 595 Troubleshooting Common Mobile Device Issues 595 Troubleshooting Printer Problems 607 Troubleshooting Networking Problems 630 Summary 652 Exam Essentials 653 Review Questions 655 Performance-Based Question 658 Part II - 220-902 659 Chapter 13 Operating System Basics 661 Understanding Operating Systems 662 Operating System Terms and Concepts 664 Minimum System Requirements 665 The Windows Interface 669 What''s in a Window? 685 Updating Windows 689 Creating Restore Points 690 File Management 691 Going Virtual 698 Preparing for the Exam 699 Summary 702 Exam Essentials 702 Review Questions 703 Performance-Based Question 706 Chapter 14 Operating System Administration 707 Interacting with Operating Systems 709 Control Panel 709 The Command Prompt 721 Virtual Memory 733 Administrative Tools 734 Task Manager 734 MMC 739 Computer Management 739 Services 740 Performance Monitor 740 Task Scheduler 741 Windows System Configuration Tools 742 Power Management 748 Disk Management 749 Getting Disks Ready to Store Files and Programs 749 Backing Up the Data on Your Drives 753 Checking the Health of Hard Disks and Optimizing Their Performance 753 User Authentication 754 Summary 755 Exam Essentials 755 Review Questions 757 Performance-Based Question 761 Chapter 15 Working with Windows 8/8.1 763 Windows Editions 764 Installing Windows 8 769 Unattended Installation/Image Deployment 773 Remote Network Installation 773 Multiboot Installation 774 Repair Installation/Refresh/Restore 774 Recovery Partition 774 Windows 8 Boot Methods 776 Internal Hard Drive (Partition) 776 External/Hot Swappable Drive 776 Flash Drives 777 Solid-State Drives 777 Netboot 777 Summary 777 Exam Essentials 778 Review Questions 779 Performance-Based Question 782 Chapter 16 Working with Windows 7 783 Windows 7 Editions 785 Installing Windows 7 791 Upgrading to Windows 7 792 Upgrading Editions of Windows 7 796 Installation/Upgrade Boot Options 797 The Windows 7 Boot Sequences 797 Key Boot Files 797 Windows 7 Features 798 Tools in Windows 7 798 Windows 7 Administrative Tools 804 Local Users and Groups 804 Local Security Policy 805<.