The secret is out: even successful women have trouble saying what need to be said. They would love to start speaking up -- if only they had some guidance on how to do it.This powerful, practical how-to book offers proven techniques that enable women to experience the exhilaration and empowerment of expressing themselves in any situation -- in a loving relationship, on the job, with friends and relatives, or in dealing with doctors, lawyers, contractors, and other service providers. Readers will learn to: -- project confidence and high self-esteem-- say no without guilt-- speak up for their rights-- get what they want on their own terms-- gracefully stop put-down artists in their tracks-- gain the respect and admiration of others-- help their children become confident, assertive communicatorsThis book is rich with examples and anecdotes demonstrating how others have overcome their passive communication styles to achieve a level of effectiveness and self-confidence that they never thought possible.Through example and encouragement, self-tests and exercises, role-playing, positive imagery techniques, and mental rehearsal, "Did You Say Something, Susan?" offers women a variety of strategies and services. It serves as coach and counselor, and gives advice that will help women make immediate and long-term changes in their lives.