"This is the most useful work of its kind I have come across in the last decade. Its analysis of the organisational changes required by INGOs to achieve greater impact is insightful, practical, and highly compelling. " - Dr Robert Glasser, Secretary General, CARE International "James' undying curiosity is his gift to our sector. Always asking the right question, always keen to explore connections, James has a talent for learning from things that are familiar as much as from things that are very different. A really thought provoking and accessible set of research papers." - Marg Mayne, CEO, VSO (Voluntary Services Overseas) "James Crowley shows a deep understanding of the structures, culture and operations of international NGOs. His insights will be invaluable to anyone responsible for deciding on the direction of change and subsequently leading it. He is particularly good on the cultural factors, the 'secret sauce', which must underpin genuine organisational change.

I thoroughly recommend this book." - Tom Arnold, CEO, Concern Worldwide.