"This book will aid a person to learn a skill set of unexpected responses to throw bullies (who use toxic verbiage) off balance in their attempt to establish dominance. The techniques are not appropriate for physical assault, serious verbal threats, sexual harassment or other hateful techniques that require intervention from appropriate authorities. Instead, the author presents an arsenal of novel methods and worksheets to help someone: (a) practice four categories of responses that change common attack-attack, attack-defend, and pursue-distance patterns; (b) contrast commonly taught assertive language patterns with disarming responses; (c) apply neuroscience that validates the effectiveness of these methods to reduce one's resistance to making changes in verbal patterns; (d) recognize character types and situations that breed the need to dominate and control, and distinguish which responses work best with which circumstance; and (e) analyze protocols and surprising technologies to teach new strategies"--.