Introduction xxxiii Chapter 1 Introduction to Personal Computer Hardware 1 Objectives 1 Key Terms 1 Introduction to Personal Computers (1.0) 5 Personal Computer Safety (1.1) 5 What Is in a Computer? (1.1.1) 5 Electrical and ESD Safety (1.1.2) 6 PC Components (1.2) 7 Case and Power Supplies (1.
2.1) 7 Motherboards (1.2.2) 13 CPUs and Cooling Systems (1.2.3) 18 Memory (1.2.4) 20 Adapter Cards and Expansion Slots (1.
2.5) 27 Hard Disk Drives and SSDs (1.2.6) 31 Optical Storage Devices (1.2.7) 35 Ports, Cables, and Adapters (1.2.8) 37 Input Devices (1.
2.9) 46 Output Devices (1.2.10) 54 Computer Disassembly (1.3) 58 The Technician''s Toolkit (1.3.1) 58 Computer Disassembly (1.3.
2) 58 Summary (1.4) 60 Practice 60 Check Your Understanding Questions 61 Chapter 2 PC Assembly 65 Objectives 65 Key Terms 65 Introduction to PC Assembly (2.0) 67 Assemble the Computer (2.1) 67 General and Fire Safety (2.1.1) 67 Open the Case and Connect the Power Supply (2.1.2) 68 Install the Motherboard Components (2.
1.3) 71 Install Internal Drives (2.1.4) 75 Install the Adapter Cards (2.1.5) 80 Select Additional Storage (2.1.6) 87 Install the Cables (2.
1.7) 90 Summary (2.2) 95 Practice 96 Check Your Understanding Questions 96 Chapter 3 Advanced Computer Hardware 101 Objectives 101 Key Terms 101 Introduction to Advanced Computer Hardware (3.0) 104 Boot the Computer (3.1) 104 POST, BIOS, CMOS, and UEFI (3.1.1) 105 BIOS/UEFI Configuration (3.1.
2) 110 Electrical Power (3.2) 113 Wattage and Voltage (3.2.1) 113 Power Fluctuation and Protection (3.2.2) 115 Advanced Computer Functionality (3.3) 117 CPU Architectures and Operation (3.3.
1) 117 RAID (3.3.2) 122 Ports, Connectors, and Cables (3.3.3) 125 Monitors (3.3.4) 142 Computer Configuration (3.4) 146 Upgrade Computer Hardware (3.
4.1) 147 Protecting the Environment (3.5) 152 Safe Disposal of Equipment and Supplies (3.5.1) 153 Summary (3.6) 155 Practice 156 Check Your Understanding Questions 156 Chapter 4 Preventive Maintenance and Troubleshooting 161 Objectives 161 Key Terms 161 Introduction (4.0) 162 Preventive Maintenance (4.1) 162 PC Preventive Maintenance Overview (4.
1.1) 162 Troubleshooting Process (4.2) 165 Troubleshooting Process Steps (4.2.1) 165 Common Problems and Solutions for PCs (4.2.2) 174 Apply Troubleshooting Process to Computer Components and Peripherals (4.2.
3) 182 Summary (4.3) 186 Practice 186 Check Your Understanding Questions 186 Chapter 5 Networking Concepts 191 Objectives 191 Key Terms 191 Introduction (5.0) 194 Network Components and Types (5.1) 194 Types of Networks (5.1.1) 194 Internet Connection Types (5.1.2) 202 Networking Protocols, Standards, and Services (5.
2) 208 Transport Layer Protocols (5.2.1) 208 Application Port Numbers (5.2.2) 213 Wireless Protocols (5.2.3) 217 Network Services (5.2.
4) 222 Network Devices (5.3) 233 Basic Network Devices (5.3.1) 233 Security Devices (5.3.2) 239 Other Network Devices (5.3.3) 244 Network Cables (5.
4) 248 Network Tools (5.4.1) 248 Copper Cables and Connectors (5.4.2) 253 Fiber Cables and Connectors (5.4.3) 259 Summary (5.5) 265 Practice 266 Check Your Understanding Questions 266 Chapter 6 Applied Networking 271 Objectives 271 Key Terms 271 Introduction (6.
0) 273 Device to Network Connection (6.1) 273 Network Addressing (6.1.1) 273 Configure a NIC (6.1.2) 290 Configure a Wired and Wireless Network (6.1.3) 296 Firewall Settings (6.
1.4) 309 IoT Device Configuration (6.1.5) 317 The Basic Networking Troubleshooting Process (6.2) 319 Applying the Troubleshooting Process to Networking (6.2.1) 319 Network Problems and Solutions (6.2.
2) 323 Summary (6.3) 328 Practice 328 Packet Tracer Activities 329 Check Your Understanding Questions 329 Chapter 7 Laptops and Other Mobile Devices 333 Objectives 333 Key Terms 333 Introduction (7.0) 336 Characteristics of Laptops and Other Mobile Devices (7.1) 336 Mobile Device Overview (7.1.1) 337 Laptop Components (7.1.2) 344 Laptop Display Components (7.
1.3) 349 Laptop Configuration (7.2) 353 Power Settings Configuration (7.2.1) 353 Wireless Configuration (7.2.2) 355 Laptop Hardware and Component Installation and Configuration (7.3) 359 Expansion Slots (7.
3.1) 359 Replacing Laptop Components (7.3.2) 365 Other Mobile Device Hardware Overview (7.4) 369 Other Mobile Device Hardware (7.4.1) 369 Specialty Mobile Devices (7.4.
2) 373 Network Connectivity and Email (7.5) 377 Wireless and Cellular Data Networks (7.5.1) 377 Bluetooth (7.5.2) 383 Configuring Email (7.5.3) 387 Mobile Device Synchronization (7.
5.4) 392 Preventive Maintenance for Laptops and Other Mobile Devices (7.6) 397 Scheduled Maintenance for Laptops and Other Mobile Devices (7.6.1) 397 Basic Troubleshooting Process for Laptops and Other Mobile Devices (7.7) 400 Applying the Troubleshooting Process to Laptops and Other Mobile Devices (7.7.1) 400 Common Problems and Solutions for Laptops and Other Mobile Devices (7.
7.2) 404 Summary (7.8) 410 Practice 411 Check Your Understanding Questions 411 Chapter 8 Printers 415 Objectives 415 Key Terms 415 Introduction (8.0) 417 Common Printer Features (8.1) 417 Characteristics and Capabilities (8.1.1) 417 Printer Connections (8.1.
2) 421 Printer Type Comparison (8.2) 425 Inkjet Printers (8.2.1) 425 Laser Printers (8.2.2) 431 Laser Printing Process (8.2.3) 435 Thermal Printers and Impact Printers (8.
2.4) 442 Virtual Printers (8.2.5) 444 3D Printers (8.2.6) 446 Installing and Configuring Printers (8.3) 450 Installing and Updating a Printer (8.3.
1) 450 Configuring Options and Default Settings (8.3.2) 452 Optimizing Printer Performance (8.3.3) 454 Sharing Printers (8.4) 456 Operating System Settings for Sharing Printers (8.4.1) 456 Print Servers (8.
4.2) 459 Maintaining and Troubleshooting Printers (8.5) 462 Printer Preventive Maintenance (8.5.1) 462 Inkjet Printer Preventive Maintenance (8.5.2) 464 Laser Printer Preventive Maintenance (8.5.
3) 464 Thermal Printer Preventive Maintenance (8.5.4) 465 Impact Printer Preventive Maintenance (8.5.5) 467 3D Printer Preventive Maintenance (8.5.6) 468 Applying the Troubleshooting Process to Printers (8.5.
7) 469 Problems and Solutions (8.5.8) 472 Summary (8.6) 476 Practice 477 Check Your Understanding Questions 477 Chapter 9 Virtualization and Cloud Computing 481 Objectives 481 Key Terms 481 Introduction (9.0) 482 Virtualization (9.1) 482 Virtualization (9.1.1) 482 Client-Side Virtualization (9.
1.2) 486 Cloud Computing (9.2) 491 Cloud Computing Applications (9.2.1) 491 Cloud Services (9.2.2) 492 Summary (9.3) 497 Practice 497 Check Your Understanding Questions 498 Chapter 10 Windows Installation 503 Objectives 503 Key Terms 503 Introduction (10.
0) 505 Modern Operating Systems (10.1) 505 Operating System Features (10.1.1) 505 Customer Requirements for an Operating System (10.1.2) 510 Operating System Upgrades (10.1.3) 514 Disk Management (10.
2) 518 Disk Management (10.2.1) 518 Install Windows (10.3) 524 Basic Windows Installation (10.3.1) 524 Custom Installation Options (10.3.2) 526 Windows Boot Sequence (10.
3.3) 533 Summary (10.4) 537 Practice 537 Check Your Understanding Questions 538 Chapter 11 Windows Configuration 541 Objectives 541 Key Terms 542 Introduction (11.0) 547 Windows Desktop and File Explorer (11.1) 547 Comparing Windows Versions (11.1.1) 548 The Windows Desktop (11.1.
2) 550 Windows Task Manager (11.1.3) 555 Windows File Explorer (11.1.4) 558 Configure Windows with Control Panels (11.2) 567 Control Panel Utilities (11.2.1) 568 User and Account Control Panel Items (11.
2.2) 576 Network and Internet Control Panels (11.2.3) 580 Display Settings and Control Panel (11.2.4) 590 Power and System Control Panels (11.2.5) 593 Hardware and Sound Control Panels (11.
2.6) 600 Clock, Region, and Language (11.2.7) 604 Programs and Features Control Panels (11.2.8) 609 Other Control Panels (11.2.9) 611 System Administration (11.
3) 615 Administrative Tools (11.3.1) 615 System Utilities (11.3.2) 624 Disk Management (11.3.3) 632 Application Installation and Configuration (11.3.
4) 640 Command-Line Tools (11.4) 649 Using Windows CLI (11.4.1) 649 File System CLI Commands (11.4.2) 655 Disk CLI Commands (11.4.3) 670 Task and System CLI Commands (11.
4.4) 674 Other Useful CLI Commands (11.4.5) 679 Windows Networking (11.5) 683 Network Sharing and Mapping Drives (11.5.1) 683 Sharing Local Resources with Others (11.5.
2) 688 Configure a Wired Network Connection (11.5.3) 691 Configure a Wireless Network Interface in Windows (11.5.4) 698 Remote Access Protocols (11.5.5) 699 Remote Desktop and Assistance (11.5.
6) 701 Common Preventive Maintenance Tec.