Difficult Conversations: Learn How to Listen, Defuse & Persuade There are two basic types of conversation: verbal and non-verbal. In today's high tech world it seems that true conversation, and conversational skills, are getting lost in the mix. We text, instant message, or email individuals that we used to have 'real' conversations with.Effective conversation could perhaps be considered a lost art but it is certainly worth the effort to get it back. There are many reasons why conversations are important. Even though it seems like conversing should be a natural part of life, it truly is an art.There are two distinct parts to a conversation - talking and listening.'Listening is an art form all in itself but most people simply vomit their information without any consideration for how it will be received'.

The problem is most people don't understand the power of listening. People like to talk but more importantly people like to have an attentive audience, once you realise and harness the skills required to do this then your conversations will become far more effective.