The information contained in this publication is designed in such a way as to give knowledge and guidance to Quality Managers and Internal Auditors. The methodologies applied throughout this booklet are well proven and will deliver performance improvement - and your reputation as an expert Internal Auditor. Our primary objective is to ensure the Internal Auditor is armed to defend the quality management system by effective auditing and reporting, through to process improvement.All that we ask, it that you remember the following two points:.the Quality Management system is only as good as the diligence and competence of the Internal Auditor, and;.being an Internal Auditor is not all about the knowledge of the Standard; in business today, technically knowledgeable people don't always make the best auditors!.