Foreword Introduction: To survive, every company must become a tech company The Innovation Ultimatum The Innovator''s Palette: Six technologies that will connect the digital and physical worlds Should I be afraid or excited about all this new technology? How to get the most out of this book Don''t panic. Don''t wait. Get help Part One: Six Technologies That Will Reshape Business in the Next Decade Chapter 1: Artificial intelligence What is it and why is it important? What can you do with it? How AI works Beyond Deep Learning: The future of Artificial Intelligence Narrow, general, and super intelligence Strategies to get you started with AI Chapter 2: Sensors and the Internet of Things (IoT) Cheap, tiny computers and 100 trillion sensors make everything smart and connected What can you do with it? Strategies to get eyes on your business and act on events in real time Chapter 3: Autonomous machines: Robots, cobots, drones, and self-driving vehicles What are they and why are they important? What can they do? Strategies to automate, semi-automate, and elevate human work Chapter 4: Distributed Ledgers and Blockchains Beyond cryptocurrencies: Why Blockchain is a big deal Blockchain 101 Cryptocurrencies, tokens, smart contracts, and dApps Establishing truth in a trustless world Shifting incentives with token economics Key applications for Blockchain technology The future of Blockchain Strategies to get you started with Blockchain Chapter 5: Virtual, augmented and mixed reality What are they and why are they important? What can you do with them? Strategies for success Chapter 6: Connecting everything and everyone: 5G networks and satellite constellations 5G--A lot more than just faster phones Satellite constellations complement 5G to offer near-global coverage Connected factories, hospitals, cities, vehicles, and people The future of communication networks Strategies for success Part Two: Key Concepts to Help Your Business Adapt and Thrive General overview of key concepts that can be applied to all business sectors. Chapter 7: Align your automation strategy with your corporate purpose Raise your aim: Solve a higher class of business problems with the intimacy of IoT Build human/machine partnerships to boost productivity, improve quality, and increase employee engagement The importance of a thoughtful approach to automation Chapter 8: The Data Ultimatum: Data as fuel for business innovation The strategic importance of data: data-driven decisions, hungry AI, and frictionless experiences Create new value with data Elevate your offering: Products to services to experiences to transformations Data spirals: Create increasing levels of value using "the Moore''s Law of data" Chapter 9: The future of work: What to expect and how to make yourself "robot-proof" The history of work: From the physical to the knowledge era The next era of work: Augmented work Automation Armageddon: Plan a "robot-proof" career New technology creates new types of work Keeping the world spinning in the post-automation economy Part three: Lessons from industry, sector by sector Readers are encouraged to read every chapter in this section, drawing ideas and inspiration from other industries that they can apply back to their own business. Chapter 10: Keeping healthcare healthy: What every business can learn from healthcare tech The challenge: Meeting the needs of an aging population Artificial intelligence improves patient interactions and outcomes Healthcare gets personal with precision medicine Drones save lives The remote-monitored patient: Sensors and wearables flip the model Blockchain-based medical records reward healthy behavior and take us beyond accidental wellness Augmented reality and 5G transform tele-surgery and telemedicine Chapter 11: Transforming human mobility: What every business can learn from transport tech The challenge: Climate, traffic, and moving deathtraps The next revolution in human mobility: Horseless, driverless carriages Vehicles morph from products to services Autonomous platforms bring services to your door Autonomous trucks transform haulage Going 3-D: Tunnels, gondolas, and passenger drones Decarbonizing: Electric cars, trucks, trains, ships, and planes Chapter 12: Surviving the retail apocalypse: What every business can learn from retail The challenge: e-Commerce and the retail apocalypse Digital, frictionless, and unstaffed stores Shopping with smart shelves, chatbots, and robots AI transforms the shopper journey Home shopping with voice, gesture, and augmented reality Chapter 13: Cheap, on-time, safe and genuine: What every business needs to know about future supply chains The challenge: Shifting expectations and widespread fraud Streamlined logistics with IOT, autonomous vehicles, robots and drones Blockchain speeds audits, builds provenance, aligns incentives, and fights fraud How to build a brand-centric supply chain Chapter 14: Smart factories and augmented factory workers: What every business can learn from manufacturing tech The challenge: Mass customization and globalization Generative design meld human creativity and machine intelligence Robots and cobots boost productivity and reduce worker''s comp claims Digital dexterity: Next-generation robots learn to manipulate objects like humans Exoskeletons turn factory workers into Ellen Ripley Augmented workers improve training, aid compliance, and reduce liability Your next QA may be an AI Distributed manufacturing and the mega corporation with one employee Industry 4.0 and the sentient factory Chapter 15: Removing chaos from construction and intermediaries from transactions: What every business can learn from real estate tech The challenge: Mistakes, margins, and glacial transactions Generative design transforms architecture From 2D plans to 3D augmented reality models Robot construction workers, drones, and 3D-printed structures AI aids real estate Blockchains speed transactions, limit fraud, and create new funding models Tokenized assets democratize property investment Crowd-funded mortgages compete with banks Chapter 16: Preparing our population for the post-automation economy: Lessons from the future of education The challenge: A system designed for a bygone era How technology is transforming education: Personalized education at scale Stagnant sectors will experience the same pressures as education Chapter 17: Embrace technology in the service of people Strategies lie at the intersection of possibility and purpose Honor individuality, elevate human work, and create frictionless experiences, responsive operations, and products that solve problems for people Key strategic discussions you must drive to determine next steps Final thoughts and encouragement for tomorrow''s leaders Acknowledgments About the Author Index.