Preface 1. Introduction. The Context. The Subject - The Breadth & Depth. The Basis of the 1998 Study. Organization of the Text. 2. What Problem.

What Problem? Scale & Criticality. The Issues & Extent of the Problem. Quality. 3. The Process of Briefing. Current Responses. Briefing. Briefing - Reality of Practice in 1998.

4. Hurdles & Barriers. Hurdles. The Players. Facility Management. User Participation. 5. Sources of Failure - The 1998 Study.

Introduction. Methodology. Levels of Failure between Expectations & Realization. The Nature of Failures. Re-sourcing & Information. Teams. Concluding Themes. 6.

Perceptions of Current Practice. Introduction. The Views of Everyday Practice. Concluding Issues. Case Studies. Post Latham. 7. Alternatives or Hot Air.

Introduction - Egan in Practice. Conclusion - Alternatives or Hot Air? 8. Strategies for Futures. Introduction. Knowledge Management. The Roles of Consultants & Employers. The Role of Facility Management. Future Strategies.

Concluding Thoughts. References & Primary Sources.