Introduction: Teacher's introduction Unit 1: Administrative Practices Chapter 1: Administration in the workplace Chapter 2: Organising and supporting events Unit 2: IT Solutions for Administrators Chapter 3: Use of spreadsheet applications to support admin tasks Chapter 4: Use of database applications to support admin tasks Chapter 5: Use of word-processing applications to support admin tasks Unit 3: Communication in Administration Chapter 6: Searching and sourcing information Chapter 7: Communicating information using DTP and presentation applications Chapter 8: Communicating information using technology Practice Tasks: National 4 Practice Tasks Practice Tasks: National 5 Practice Tasks Appendix: Manuscript correction signs Appendix: Glossary Appendix: Index.