About the author Acknowledgements How to use this book Introduction PART 1 MAKING A START Introduction SECTION 1 UNDERSTAND HOW PEOPLE THINK AND LEARN Introduction 1 Malcolm Knowles: How adults learn 2 Neil Fleming: VAK 3 David Kolb: Experiential learning cycle 4 Katherine Myers and Isabel Briggs: The Myers-Briggs Type Indicator SECTION 2 UNDERSTAND WHAT MOTIVATES PEOPLE Introduction 5 John Keller: The ARCS model of motivational design 6 Douglas McGregor: X and Y theory 7 Frederick Herzberg: Hygiene factors and KITAs SECTION 3 BE A GOOD COMMUNICATOR Introduction 8 Michael Argyle: The communication cycle model 9 Eric Berne: Transactional analysis 10 Joseph Luft and Harry Ingram: Johari windows SECTION 4 SET THE RIGHT OBJECTIVES Introduction 11 Benjamin Bloom: Levels in the cognitive domain 12 Ravindrakumar Dave: Levels in the psychomotive domain 13 David Krathwol and Benjamin Bloom: Levels in the affective domain SECTION 5 COACHING THROUGH DIRECTING Introduction 14 Ivan Pavlov: Classical conditioning 15 Edwin Guthrie: Contiguity theory 16 Robert Merton: Self-fulfilling prophecy SECTION 6 COACHING THROUGH FACILITATING Introduction 17 Abraham Maslow: Hierarchy of needs 18 Carl Rogers: Facilitation 19 Jack Mezirow: Transformational learning SECTION 7 COACHING THROUGH SHOWING OTHERS HOW TO DO IT Introduction 20 The Gestaltists: Insight theory 21 Karl Pribram, George Miller and Eugene Gallanter: Test-Operate-Test-Exit (TOTE) 22 Albert Bandura: Role modelling SECTION 8 COACHING THROUGH STIMULATING Introduction 23 Donald Hebb: Associative learning 24 Leon Festinger: Cognitive dissonance 25 Michael Merzenich: Neuroplasticity SECTION 9 DEALING WITH CHALLENGING BEHAVIOUR Introduction 26 Kurt Lewin: Reshaping behaviour 27 Peter Honey: Behaviour modification 28 Robert Hare: Psychopathic checklist Summary of Part 1 PART 2 TAKING IT FURTHER Introduction 29 Richard Bandler and John Grinder: Neuro-Linguistic Programming (NLP) 30 Gregory Bateson: Neuro-logical levels 31 Donald Broadbent: Filtering 32 Marty Brounstein: The Five Pillars for Building Commitment 33 Arthur Costa and Bena Kallick: The coach as a critical friend 34 Edward De Bono: The six thinking hats 35 Robert Dilts: The Disney creativity strategy 36 Gerard Egan: The skilled helper model 37 Ferdinand Fournies: Coaching discussion plan 38 Tim Gallwey: The inner game 39 Howard Gardner: Multiple intelligence 40 Andrew Gilbert and Karen Whittleworth: The OSCAR model 41 Daniel Goleman: Emotional intelligence 42 Bruce Grimley: The 7Cs coaching model 43 John Grinder: New Behaviour Generator 44 Richard Hale and Eileen Hutchinson: The INSIGHT coaching cycle 45 Peter Hawkins: The CLEAR model 46 Jon Kabat-Zinn: Mindfulness 47 Max Landsberg: The Tao of coaching 48 David Lane and Sarah Corrie: Purpose, perspectives and process 49 Angus McCleod: The STEPPPA model 50 Alec McPhedran: The GENIUS model 51 Eric Parsloe and Monika Wray: The Seven Golden Rules of Simplicity 52 Jenny Rogers: The Six Principles of Coaching 53 Virginia Satir: Anchoring and self-coaching 54 John Sweller: Cognitive load theory 55 John Whitmore: The GROW model Summary of Part 2 PART 3 COACHING THE ORGANISATION FOR BETTER PERFORMANCE Introduction SECTION 1 COACHING ORGANISATIONAL LEADERS Introduction 56 John Adair: Action-centred leadership 57 Bernard Bass: Transformational leadership 58 Richard Boyatzis: Self-directed learning SECTION 2 BE BETTER THAN YOUR COMPETITORS Introduction 59 Mike Pedlar, John Burgoyne and Tom Boydell: The Learning Company 60 Chris Argyris and Donald Schön: Triple-loop learning 61 Peter Senge: The fifth discipline SECTION 3 GET THE WORKPLACE CULTURE RIGHT Introduction 62 Edgar Schein: The three levels of organisational culture 63 Carl Steinhoff and Robert Owens: Cultural metaphors 64 Charles Handy: The culture gods SECTION 4 BE BETTER AT PLANNING Introduction 65 Gerry Johnson and Kevan Scholes: Seven stages of strategic planning 66 The McKinsey Group: 7S framework model 67 Mary Bitner and Bernard Booms: The 7Ps marketing mix SECTION 5 MANAGE QUALITY Introduction 68 Joseph Juran: The 80-20 rule - the vital few and the trivial many 69 William Edwards-Deming: 14 points for quality management 70 Phil Crosby: The maturity grid SECTION 6 RESPOND TO CHANGE Introduction 71 John Kotter: Eight-step approach 72 Elisabeth Kubler-Ross: The grief model 73 John Fisher: The transition curve SECTION 7 WORK TOGETHER Introduction 74 Meredith Belbin: Team roles 75 Bruce Tuckman: The team development model 76 Ichak Adizes: Team management personality styles Summary of Part 3 A final word on coaching Recommended reading Index.