". a scholarly blend of theory and case with a concern to add to practical knowledge." -Steve Guoppra, Kitts University, England, International Journal of Health Planning and Management, 1/1/2001 ".a welcome contribution with its insights on overcoming institutional pluralism and obsolescence, illuminated by case studies. " -A. F. Johnson, Bishop's University "Drawing on extensive field research on front-line government operations, Bardach shines a spotlight on critical success factors for problem-centered public management practice. This valuable work is both practitioner-friendly and an advance in public management research methods.

," -Michael Barzelay, London School of Economics and Political Science.