From spiritual and artistic to practical and clinical, this outstanding resource takes a unique approach to presenting the basic concepts of therapeutic communication and their application in various clinical situations with both clients and colleagues. It covers a wide array of topics, including being assertive, electronic communication, respect, humor, group communication, confrontation, and requesting support. Chapters are organized into four parts, building from the ground up: Getting Started, Building Relationships, Meeting Challenges, and Building Confidence. Valuable nursing knowledge is presented with a personal touch through quotes, stories, and poetry excerpts. It goes beyond the clinical setting and introduces students to empathy and sensitivity and how they are the prerequisites of successful communication in this field. Wit & Wisdom boxes feature selected spiritual verses, bits of poetry, and quotations to add interest and humor to chapter content The Myers-Briggs Type Indicator is discussed as a tool to help the reader enhance his/her own communication style and recognize the different style of colleagues and clients Moments of Connection boxes are interspersed throughout each chapter to highlight the benefits and outcomes of successful communication Reflections On. boxes focus on what is learned from the chapter, how it will impact nursing practice, and how new knowledge and skills will be implemented Poetry excerpts can be found in every chapter to give a less clinical example of how best to achieve fruitful communication Includes communication strategies to manage professional issues such as burnout and verbal harassment Addresses the therapeutic use of humor and spirituality as part of a holistic approach to communication in nursing Offers insights on communicating with populations with special needs, such as family, children, the elderly, clients from different cultures, clients with HIV/AIDS, suicidal clients, and victims of abuse New Group Process chapter focuses on the importance of effective communication in group situations, and the techniques to achieve it The Electronic Communication and Communication and Culture chapters have been completely updated and revised to include the very latest developments in each area Nursing process content has been revised to include evaluation End-of-life content has been added to address the importance of proper communication at this difficult time A new two-column design makes the book more user-friendly.