Foreword 1. Privatizing Care, Pat Armstrong The Language of Reform; Legitimating Cut-backs Privatization 2. The Promise and The Price: New Work Organizations in Ontario Hospitals, Pat Armstrong, Hugh Armstrong, Jacqueline Choiniere, Eric Mykhalovskiy, Jerry P. White 3. When Patients Don't Matter The Revolving Door Standardized Care Rollbacks in Basic Care Privatization of Health Services in Hospitals At Home Out of Patients' Pockets Assembly-Line Surgery Health Care for Elderly People Women's Health Children and Cancer Conclusion 4. After Total Quality Management, What? Re-engineering Bedside Care, Jerry P. White Glossary Bibliography.