1: Strategic Thinking/Fast-Food Industry. 2: Personal Productivity/Entrepreneurial Industry. 3: Solving Problems/Specialty Retail. 4: Operations and Transactions/Retail Sales. 5: Database Management: Airline Industry. 6: Networks and Telecommunications: Wholesale Industry. 7: Integration of Information: Automobile Industry. 8: Models and Decision Support: Computer Hardware Industry.

9: Decisions in Business Areas: Package Delivery Industry. 10: Complex Decisions and Artificial Intelligence: Small Franchise Industry. 11: Strategic Analysis: Travel Reservations Industry. 12: Systems Development: Government Industry. 13: Organizing Information Systems Resources: Financial Services Industry. 14: Information Management and Society: Health Care Industry. Bibliography. Index.