At The Patients Association, via our national helpline, we hear every day from patients who tell us of both good and bad experiences they have had interacting with health care practitioners. I would always strongly recommend that any health and social care practitioner take time out of their busy schedule to pause and appraise their own work in order to grow and develop. What this book offers is the mirror to reflect, and the tools to guide this process in an easy and to-the-point manner.' (Katherine Murphy, CEO, The Patients Association): 'This book provides an essential, necessary and timely addition to the literature on communication for all healthcare professionals. Not only is it grounded in evidence, it has a unique balance of practical advice and skills that are an essential component of all those engaged in the delivery of health and social care. In my view this book will provide something for both undergraduate healthcare students and qualified practitioners alike - an essential read.' (Professor Brian J. Webster Henderson, Professor of Nursing/University Dean of Learning & Teaching, Vice Chair Council of Deans of Health UK, Convenor Council of Deans of Health Scotland): 'Having worked in dental clinical academia and provided oral healthcare services over many years, I would recommend this very useful handbook to dental clinicians, dentists and dental care professionals, and to their support staff - and to anyone working in other branches of healthcare and even social care.

I would also highly recommend it for use across the breadth of undergraduate and postgraduate education and training.' (Professor J G Cowpe, Emeritus Professor, Cardiff University, Consultant Oral Surgeon).